The Lean Center is a Center of Excellence (COE) in Global Operations that champions Operational Excellence through the development and use of Lean Management (Lean). Lean is a key lever in our overall Innovation and Continuous Improvement strategy and all teams in Global Operations are now applying Lean to their day-to-day activities. Over 600 Operations FTEs are now recognized as Lean Change Agents (LCAs) with the ability to lead Lean training and progress the Lean agenda within their teams, or across teams, as appropriate. Paired with Classic CTB (Change) and Advanced Automation (AvA), Lean is also helping to shape and drive significant automation ideas and opportunities.
Primary Responsibilities: The main focus of the role will be to directly engage with the LCA community to further develop Lean capabilities in prioritized areas of focus aligned to Global Operations benefit commitments. Additionally, in partnership with Technology, support the Advanced Automation (AvA) agenda through opportunity identification and process analysis. Lastly, to recognize and identify use cases to current and employ emerging MS technology tools in Global Operations processing including the assessment of emerging capabilities, tools and products through Proof of Concepts (POCs).
The resource must be able to demonstrate skill in problem solving and process improvement across four key dimensions: 1. Lean Sustainability: Coordination with the business/technology to optimize end-to-end processing architecture and business process management through the training and use of the Lean Toolkit and related productivity technologies. This includes process discovery and optimization, in tandem with local Lean Change Agents and SMEs, including the capture of key process flows/attributes through the use of Lean analyses like Value Stream Mapping (VSM). 2. Problem Structuring and Quantification: ability to frame and disaggregate high level problems and structure collaborative analyses that results in a) clear problem statements and b) initial business cases for improvement 3. Resource Management and Development: ability to coach and develop teams and individuals to deliver on Lean/AvA commitments and expand their personal competencies 4. Technical ability: depth in MS desktop tool usage (Outlook, PowerPoint, Excel/Word, SharePoint, Jive, Tableau, etc.) to optimize efficiency and communication and provide value through improved business intelligence and metrics.
Skills Required: - University degree or higher educational qualifications in business/financial services. Preferred emphasis in Business Administration, Operations Management, Finance, Accounting, Engineering, Logistics or Organizational Behavior - Strong grasp of Lean Management concepts and toolkit (e.g. Huddles, Root Cause Problem Solving, Standard Work, VSM, etc.) coupled with knowledge of project/change management principles and best practices - Excellent written/verbal communication skills and interpersonal skills for interacting with colleagues, departmental management in a cross-divisional setting - Strong presentation/training/coaching skills with ability to facilitate deep-dive process discovery, optimization and idea generation sessions - Goal setting, employee performance evaluation and development - Self-confident/motivated in achieving results in collaborative team settings and through virtual work with teams in multiple locations - Intrinsic business sense, listening and analytical skills with innate inquisitiveness and desire to challenge the status quo - Appreciation of risk awareness and escalation - Ability to multi-task and work in a fast pace environment - Proficiency with Microsoft Office suite of tools
Skills Desired: - Project Management and/or Agile certification - Professional experience in banking and financial services (preferred in capital markets) - Experience in a similar position in business process improvement like Re-engineering, Six Sigma or BPM - Understanding of the trade life-cycle and the downstream requirements of trade and financial data - Financial services/product/reporting knowledge highly desirable, as well as, related industry regulations - Knowledge of accounting and basic terminologies used in the financial services sector
Internal Number: 4859666
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