This position is contingent on receiving satisfactory results on a post-employment criminal history background check
Under the direction of the Senior Vice President of Professional Education and the Deputy Director of Conference Services Operations and Customer Experience, the Senior Manager has the responsibility for managing the operational and administrative functions of Conference Services Operations and Customer Experience for the Education Department. This position provides valuable operational and administrative expertise for the Education team. This position assists in coordinating events, provides administrative support, develops conference mobile applications, and manages conference registration and customer service related to association conference services operations.
Evaluates conference registration processes to determine areas for improvement and enhancement;
Works closely with iMIS support team and vendor support to evaluate accuracy of data input
Analyzes best in class registration companies, securing external conference registration vendor for various AHIP conferences, contracting for registration services and managing the ongoing relationship with selected registration vendor;
Works with third party vendor to provide deliverables in a timely fashion, review and test websites prior to launch, monitor process on an on-going basis, and ensure timely launch of registration websites;
Test and monitor registration data, reports, website, and application(s) to ensure accuracy and integrity;
Tests and manages integration of registration websites with iMIS membership database;
Collaborates with internal web-based teams to enhance the AHIP based ecommerce tools to implement best in class service;
Communicates regularly with finance teams on financial elements of registration (e.g., refunds, cancellations, credit letters); Works closely with attendees and exhibitors to identify ways to enhance and streamline their registration experience;
Facilitates registration projects by interfacing with other departments (web, marketing, finance, business development, etc.) to help ensure timely registration services; and
Performs ongoing registration demographic analysis; Develops pre- and post-event reports and analysis to determine effectiveness of events for future business planning.
Communicates conference-related registration information to appropriate AHIP internal staff;
Ensures quality control and integrity of incoming registration data for IMIS for PEIND records and Post-Conference data import;
Leads, directs and manages RFP Process to procure registration vendor for AHIP events;
Manages the daily interactions with the registration vendor;
Develops registration rates for conferences and prepares budget justification;
Works with the marketing and graphics department to complete the multiple graphic requirements including conference websites, badges, and other materials;
Enters registrations and related accounting information into the meeting module software as needed;
Runs registrant-proofing reports and assigns or performs proofing as required;
Works with third-party vendor to merge registration data from multiple systems and proofs for accuracy;
Produces weekly registration report and other registration-related reports on an “as requested” basis;
Assesses and evaluates registration vendor performance and customer service;
Leads training for new staff and temporary staff on the Registration processes onsite at conferences; and
Works with the business development team to create a VIP registration experience for clients onsite.
Event Administration, Support and Coordination
Drafts post-conference emails, general thank you letters, and other correspondence as needed;
Assists with meeting logistics and administrative tasks, including reproduction of conference materials, distributing hotel and conference supply inventory;
Continually reviews and prioritizes division processes and communications for potential improvements; and
Develops online conference surveys in mobile app, tabulates result and makes strategic recommendations based on research results.
Customer Service Functions
Monitors and maintains team customer service standards;
Serves as primary customer service contact and manages inquiries related to conferences via telephone, email and in-person at programs, conferences and/or special events;
Provides onsite leadership and supervision of attendee registration at conferences;
Provides efficient and friendly onsite registration services and other responsibilities as assigned; and
Performs necessary follow-up with potential leads via email and phone to gain commitment for attendance at AHIP events.
All other duties as assigned.
Detail oriented, strong multi-tasking and time management skills including the ability to effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines quickly;
Adaptable to schedule changes and last-minute requests;
Focused and able to work independently;
Excels working across disciplines and under tight deadlines;
Is a problem-solver;
Excellent telephone and interpersonal skills;
Ability to deal with stressful situations in a calm manner;
Strong analytical skills and ability to think “outside the box”;
Expertise in Microsoft Excel and Office suite of products, familiarity with Access a plus;
Familiarity with iMIS a plus;
Strong administrative, communication (verbal & written), organizational, diplomacy and follow-through skills;
Ability to work within a team setting; performance and work-style encourages a team-like atmosphere while maintaining individual performance standards and effectiveness;
Aptitude for accounting functions and budget creation and management;
Data analysis and database management skills; and
Working knowledge of Aventri event cloud-based management software platform.
At least 3+ years of project management experience
At least 3+ years of experience of conference registration and meetings experiences
At least 3+ years of data management and reporting experience
Education: Bachelor’s Degree
Physical Work Activities & Conditions:
Continuous sitting for prolonged periods more than 2 consecutive hours in an 8-hour day.
Keyboard use of greater or equal to 50% of the workday.
Percent of Travel: 25%-50%
The purpose of a job description is to describe the overall function and general responsibilities of a job. Job descriptions are used in hiring and training and to provide employees with a better understanding of employer expectations. Actual job functions and duties will vary as job responsibilities and business needs require.
Equal Opportunity Employer
America’s Health Insurance Plans (AHIP) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, disability, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran.
Interested candidates are requested to visit AHIP’s Career Website:https://www.ahip.org/about-us/careers-at-ahip/ for further instructions on resume submission.
How to Apply
Equal Opportunity Employer M/F/D/V
AHIP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, disability, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran.
AHIP does not sponsor applications for work visas.
In order to request consideration for an opened position at AHIP, all candidates must complete an AHIP Job Application and submit it, along with a current resume and cover letter that includes your requested salary range. We also ask that you complete and return the three voluntary forms that aid us in our attempt to meet our affirmative action goals:
All voluntary documents will be used for Affirmative Action tracking purposes only, and will be held confidentially in our Human Resources Department. They will not be viewed during the hiring process.
Once completed, all forms should be returned to our recruitment mail box at: email@example.com or mail to:
America’s Health Insurance Plans (AHIP) ATTN: HR Dept/PESMC 601 Pennsylvania Avenue, NW South Building, Suite 500 Washington, DC 20004
Internal Number: PESMC
About America's Health Insurance Plans
America’s Health Insurance Plans (AHIP) is the national association whose members provide coverage for health care and related services. Through these offerings, we improve and protect the health and financial security of consumers, families, businesses, communities and the nation. We are committed to market-based solutions and public-private partnerships that improve affordability, value, access, and well-being for consumers.