As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape. As we continue to grow, we are seeking: 

Manager, Medical Services Practice

Tampa, FL (Temple Terrace) 

Directs the Medical Services Department practice operations and provides leadership to medical services staff for all Chapters Health System affiliates for practice operations while maintaining the highest levels of patient, physician, employee and other customer relations. Direct aspects of the Medical Staff Compensation Administration Program process and is accountable to communicate and implement corporate policy and strategic initiatives to meet the program goals and objectives. Responsible for operational aspects of Medical Services strategic planning and project management for strategic initiatives.  

Job Responsibilities:

• Oversees and maintains all medical services practice operations. Set department standards regarding medical staff employment, practice operations, and financial performance.
• Oversees the functionality and integrity of the medical services information system(s), whether an in-house system or on contract with a vendor. Work with information technology personnel to ensure timely and accurate administration of work processes within the system, including routine and customized reporting.
• Manages the front office functions as appropriate for the hospice affiliate medical staff.
• Develops and directs operations between medical services and other departments as it relates to medical services performance.
• Develops and implement strategic plans for Medical Services Affiliates.
• Provide financial oversight of department revenue and expenses and budgetary standard setting for Medical Services Departments.
• Directs the compensation development, implementation, and review process for all physician and advanced practice clinician compensation arrangements, including review of pay models, support documentation, revising and updating agreements.
• Manages department budget and ensures expense are in line with expectations.
• Direct and maintain Medical Staff centralized scheduling system for Affiliates.
• Assess financial statements for objectives attainment tracking and revise plans based on outcomes.
• Participate in information technology, regulatory change implementation and process design changes that have an impact on medical staff operations.
• Oversees contracting and review process for medical service providers (employed or contracted), works directly with Legal Department for contract development and execution.
• Directs Medical Staff recruitment for the hiring of prospective new Medical Staff.
• Directs the credentialing process, hospital privileging, and payer enrollment for existing and new medical staff for all Company affiliates.
• Directs and maintains contract medical staff physician stipends and billing for patient visits.
• Develops and implements departmental policy and procedures and practice guidelines.
• Implements performance improvement projects as needed for Company affiliates.
• Assures compliance with Joint Commission and other appropriate regulatory agencies that set Medical Practice Standards.
• Spokesperson for the Medical Services department for outreach to community agencies, community partners, and insurers.
• Maintains knowledge of all insurance, government, HIPAA, health care reimbursement, general billing practices and state regulations/laws to ensure the company is following the appropriate guidelines/regulations and remains in compliance with these.
• Plans, schedules, and carries out special projects as directed by Chief Medical Officer.