Classified Title: Director, Enrollment Management Services Working Title: Executive Director of Enrollment Management Role/Level/Range: ACRP/04/MG Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M-F, 8:30 a.m. to 5 p.m. Exempt Status: Exempt Location: 01-DC:District of Columbia Department name: 60007968-AAP Admissions Personnel area: School of Arts & Sciences
The Advanced Academic Programs in the Krieger School of Arts and Sciences at Johns Hopkins University offers graduate programs in professional and liberal studies, 30 professional certificate programs, custom education, and summer school and special programs. This position is based at the JHU campus in Washington, D.C. The position also requires frequent day travel to the Montgomery County and Baltimore campuses. The Executive Director of Enrollment Management (Admissions) creates, coordinates, and implements recruitment, admissions, and retention strategies in alignment with AAP’s strategic plan. Position reports to the Associate Dean, Advanced Academic Programs.
Specific Duties & Responsibilities:
Conduct annual reviews.
Provide ongoing feedback and constructive criticism.
Prioritize and direct work efforts, providing guidance and direction.
Motivate for higher collaboration and performance.
Conduct interviews and make recommendations for hire.
Recruitment Strategy and Management:
Coordinates the planning of comprehensive, multi-year enrollment goals to achieve the academic, financial, and program objectives of AAP.
Oversees the direction and implementation of applications for all degree and non-degree programs.
Develops and executes a customer service-oriented strategy for communicating, corresponding and tracking prospective students from lead qualification and cultivating relationships through registration.
Collaborates on strategic school-wide and enrollment-driven marketing efforts, and the design and execution of admissions collateral.
Uses data-driven models to segment applicant population, maximize yields, provide periodic assertions, enable accurate forward-looking enrollment projections, and guide programs in developing classroom sizing and capacity-management strategies.
Collaborates and consults with other AAP departments, as well as Homewood campus entities for best practices and coordination of enrollment management efforts.
Develops, communications and manages admissions policies and practices for AAP.
Develops and executes effective and accessible enrollment reports to communicate enrollment progress and plans to the Dean, the Sr. Associate Dean, Associate Dean, staff, and program directors.
Retention Strategy and Management:
Analyzes enrollment trends, semester-to-semester enrollment, graduation projections and current student needs with the goal of providing semester and annual enrollment.
Devises and implements retention goals and strategies, including defining the impacts of issues on AAP population enrollments.
Collaborates with Student Services to design, develop, and implement strategies to enhance student retention by developing a student-facing CRM.
Supervises all admissions, recruitment, and enrollment management staff members.
Works with the Office of Student Financial Services on financial aid and scholarship issues.
Coordinates the administration of tuition scholarships with strategies related to recruitment.
In collaboration with the Associate Dean of AAP and the Sr. Associate Dean & Chief Financial Officer, develops and manages the admissions and enrollment management budget.
Conducts assessments of all processes and technologies, implementing targeted improvements.
Plans, budgets, and manages productive relationships with third-party vendors of recruitment services and technologies.
Minimum qualifications (mandatory):
Five years related experience, in a university setting with substantial supervisory experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Seven years of experience in a university setting with substantial supervisory experience.
Special Knowledge, Skills, and Abilities:
Demonstrated understanding of the development of successful enrollment management strategies.
Ability to demonstrate hands-on expertise in the development, management, understanding, and maintenance of complex data models used for the analysis of admissions/recruitment data.
Comprehensive understanding of enrollment data analysis, report development, and report delivery mechanisms.
Ability to manage diverse tasks with frequent interruptions, meet deadlines with competing demands.
Ability to build and manage productive relationships with external vendors and partners.
Outstanding interpersonal and communication skills, excellent attention to detail, and self-confidence.
Experience overseeing recruitment and/or retention for international programs in a global setting a strong plus.
Technical Qualifications or Specialized Certifications:
Expert in Microsoft Office Suite, especially MS Excel and strong fluency with Hobsons’ products (Apply Yourself, Connect, Retain).
Experience using Salesforce in a Higher Education recruitment and retention context.
Experience with business intelligence software, including one or more of Salesforce Analytics, and SAP.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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