MORE ABOUT THIS JOB Consumer and Investment Management (CIMD) The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.
Consumer Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm's digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.
RESPONSIBILITIES AND QUALIFICATIONS RESPONSIBILITIES AND QUALIFICATIONS We are looking for a resourceful candidate to join the Customer Communications team, supporting our US Deposits business. In your role you will report to the Associate, Customer Communications, and be responsible for managing all aspects of the existing customer communications rapid letter system (direct mail and email campaigns) to coordinate and support a fast growing customer portfolio. You will be is tasked with the execution of all regulatory, marketing and other customer communications, ensuring alignment with the overall goals and objectives of the business. You will drives drive continuous efficiency and improvement within the marketing operating processes (i.e. SOP development, proper governance over marketing processes, and workflows).
Establish and maintain scalable processes which ensure tight collaboration between the marketing, business intelligence, legal, compliance and customer delivery teams
Define, automate and streamline customer communications processes for the purpose of optimizing customer relationship
Oversee customer email and direct mail campaign execution, including quality control and monitoring throughout the deployment flow
Maintain, streamline and socialize communications calendar to ensure customer touchpoints are identified and planned accordingly
Customer outreach from beginning to end
Develop and maintain a collaborative relationship with various teams and ensure the various stakeholders understand the timelines and strategy execution
Engage with business intelligence to identify customer segments across the portfolio based on campaign goals or needs
Create and manage KPIs for areas of responsibility to assure we are meeting growth and efficiency targets.
Experience working with employees, customers and management across multiple workstreams to meet time bound deliverables
Ability to problem solve issues that may come up during a typical work day
Analytical skills and ability to analyze data and make decisions that affect the project on a regular basis
Experience managing vendors
Proven record in driving business outcomes through digital marketing channels
Ability to optimize project investment and efficiency through data driven results.
Proficient use of JIRA, Excel (Macros, Pivot table, VBA), PowerPoint.
Strong project management background
Strong organization, communication and critical thinking skills
Strong communication and presentation skills
Strong implementation/execution experience
Ability to effectively manage complex and/or multiple projects to completion on time and on budget
Strong sense of urgency and attention to detail
ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.