General Position Summary: The ERP Business Analyst will be responsible for the day-to-day activities and tasks assigned to the support of SAP modules including HR/Payroll, Supply Chain, or Finance/Sponsored Projects, supporting master data elements, and interfaces with external systems. The successful candidate is responsible for the technical maintenance of the application, including system configuration and coordination with developers for custom program maintenance, and for participating in the maintenance support team response to enterprise-wide customer requests for complex problem resolution. Configuration duties may include standard and custom table maintenance and support of Johns Hopkins enhancements and schema configuration. The ERP Business Analyst serves as the functional system expert for relevant modules and participates in the development of problem solving strategies, problem resolution, and investigation of unique/first time instances of system problems reported through the enterprise Shared Services. Applies knowledge of the SAP platform functionality and the configuration toolkit in order to translate business requirements into functional design specifications, configuration changes or initial settings, module-relevant security settings, and reporting options.
The ERP Business Analyst is required to understand all relevant levels impacted by the SAP system including business processes and reporting requirements, the user interface, ancillary technologies (3rd party applications supporting SAP), the configuration toolset, and a strong understanding of tables, fields, and the function of source code. Additionally, must understand the integration of the software platform and implication of module changes on other module functionality, master data impacted, security and development solutions.
The position requires the ability to support periodic system upgrades and enhancements, understand the impact to the current functionality, test Johns Hopkins functionality in the upgraded release, and communicate impacts to the team and the Enterprise.
The ERP Business Analyst is a member of the Enterprise Business Solutions (EBS) group within IT@Johns Hopkins and supports the Johns Hopkins University and the Johns Hopkins Health System. The ERP Business Analyst reports to an ERP Manager.
Scope of work is at an enterprise-wide level with typical projects impacting the broader customer base of Johns Hopkins and its most mission critical systems. Projects will include large scale-integration with a vast, very complex, and highly distributed network infrastructure. Projects often require interaction with various departments and teams both within and outside of the IT@JH department.
The position is responsible for the daily triage of inbound system incidents identified by business users of the SAP Finance/Sponsored Projects application, determination of the priority of the issue and resolution, as able. Collaborating with other business analysts, the position will research system errors for known solutions and assist with general maintenance and system support activities. The position will participate as needed in system implementations, periodic release review and preparation of documentation to translate system changes to business users.
The position will be responsible for elements of the SAP ERP system which is the primary financial and administrative system for the Johns Hopkins enterprise. By supporting the full integration of various integrated business processes, work assignments can involve significant complexity.
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
Provide daily support for the relevant functional/technical area within the SAP landscape (including 3rd party applications supported by EBS, integration points with complimentary systems, etc.) by recording/providing status on issues, troubleshooting/analysis of issues, identification and execution of possible solutions, testing of solutions, and monitoring of solutions in the production environment. Support should be proactive wherever possible.
Provide daily maintenance support for the relevant functional/technical area within the SAP landscape by recording/providing status on requests, prioritizing tasks or working with management to clarify prioritization, executing maintenance activities, coordinating testing of maintenance activities, and coordinating the application of maintenance activities to the production environment.
Provide support for the enhancement of functionality of the SAP landscape in the form of participation in design discussions and requirement gathering opportunities, analysis, identification of options, presentation of options/considerations, coordination with other functional/technical EBS and IT teams, testing options in coordination with business users, documentation of design, testing, and acceptance, and production support of enhancements. Enhancement requests are prioritized and managed through traditional IT project management principles.
Provide periodic support for the Johns Hopkins SAP training environment
Bachelor’s degree in Computer Science, MIS, Business Administration, or relevant functional area.
Equivalent experience may be substituted for degree.
Four years progressively responsible experience working in functional area or systems analysis, with minimum two years SAP experience.
Preferred Job Qualifications:
JHU/JHHS business practice experience
Experience providing technical solutions in a higher-ed, academic medical center, and/or health care setting
5-7 years’ experience in complex system environments including SAP modules
SAP configuration experience
On Call Requirements (if applicable):
Availability to support unplanned system issues and planned upgrades during non-business hours.
Knowledge, Skills, & Abilities (KSA’s):
Customer service skills – capable of participating in a dialog with users/customers, understand the nature of the request being made, provide timely feedback to the customer
Request Tracking/Status Reporting skills - Detailed in tracking and reporting status of issues/maintenance requests/enhancement requests to users and management
Team Work - Ability to work as part of a team and with members of other functional/technical teams to identify action items, team member responsibilities, etc.
Independent Work - Ability to work independently on assignments, requesting assistance as needed, and proactively complete assignments independently
Issue Severity/Independent Prioritization of Tasks – Capability of understanding severity of reported/observed issues and properly respond to issues based on severity
Computer skills - Ability to use software applications such as MS Word, MS Outlook, MS Excel, MS Access, and other productivity and/or data manipulation tools to provide requested data, stage data for loading, etc.
System Modifications - Ability to understand possible impacts to changes to a highly integrated system, determine the depth/breadth of testing necessary to minimize risk of system changes, execute and record results of testing (including data staging), etc.
Project Management - Ability to function within a structured project management environment; ability to effectively plan and execute smaller projects while also being able to execute tasks within the context of a larger more complex project plan.
Position is primarily located within the Baltimore, MD area, serving internal customers in sites throughout Maryland, DC, and in smaller numbers national/international users.
Position requires detailed functional expertise in one or more key components of SAP Finance and Sponsored Projects functionality (Finance Master Data, Interfaces and Reporting, General Ledger, Special Ledger, Controlling, Funds Management, Bank Accounting, Accounts Receivable, Asset Management, Project Systems and Grants Management)
Position requires an understanding of the role of Configuration in SAP functionality and of functional configuration in area of relevant responsibility
Position requires an understanding of SAP Master Data required for functional processing, SAP Transaction Data (including the Document concept).
Position requires a basic understanding of accounting principles
Position requires an understanding of a multiple SAP environment landscape (including a Development System, a QA/Testing System, and a Production System)
Helpful to have previous experience with Business Intelligence (BW / BI)
Position requires an understanding of LSMW, CATT Processing, ABAP Query, major SAP Tables/Fields in area of responsibility
Helpful to have an understanding/experience of the OSS SAP Issue Reporting/Resolution system
Position requires an understanding of ABAP code, the debug function, etc.
Special Knowledge, Skills, and Abilities:
Advanced knowledge of system processes and configuration in SAP.
Classified Title: ERP Business Analyst Working Title: Finance/Sponsored Projects ERP Business Analyst Role/Level/Range: ATP/04/PE Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Mondays - Fridays: 8:30am - 5:00pm Exempt Status: Exempt Location: 02-MD:Mount Washington Campus Department name: 10001627-IT@JH Enterprise Business Solutions Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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