The Tessitura Application Specialist position provides leadership and support of the organization’s use of Tessitura applications and systems. The position administers standardized use of Tessitura and related applications, documents related business rules, and keeps the organization current about best practices of the application.
Serve as expert resource for all issues relating to Tessitura and related applications
Support organization-wide adoption of Tessitura and related applications
Work with department heads to develop organizational training programs for new hire and existing employees geared to develop multiple “power users”, and inform users of updates and new features in future versions
Work with Finance department to ensure ongoing and accurate reconciliation of all earned and contributed revenue
Researches new features and applications of future Tessitura versions, recommends appropriate action and leads successful implementation to maintain maximum efficacy of Tessitura software
Works with Chief Marketing Officer and department heads to establish and implement policies, guidelines, and procedures and implement best practices and standards for usage in all departments
Works with Tessitura technical resources in problem solving, research, and program development
Develop and manage the internal and consortium Tessitura roadmap and priorities
Translate requests for business intelligence into actionable data capture and analysis
Develop departmental awareness and knowledge of Tessitura and business intelligence reporting and data analysis capabilities
Develop training programs on generating extractions, lists, and complex data pulls
Provide reports and analysis of patron and participation trends using Tessitura and related applications
Lead two organization consortium though strong communication, collaboration and adhering to the consortium Service Level Agreement
Manage and maintain user profiles, password resets, and security access of Tessitura user accounts
Works with Vice President of Information Systems on scanner, printer and other hardware implementations as related to Tessitura usage.
Work with third party vendors and contractors to maintain, manage, develop and debug SQL scripts, modules and routines
Participate in Tessitura User Groups, User Forums, and other Tessitura Community networks
Lead season rollover data management and support season build with Patron Services Manager and Assistant Patron Services Manager
Assume other duties and responsibilities as assigned
3-5 years’ experience with Tessitura or similar software strongly preferred
3-5 years’ experience working with CRM applications and/or database and database reporting systems (Microsoft SQL, SSMS, and/or SSRS)
Ability to be self-motivated and act as thought leader, visionary and systems expert.
Experience in orchestral, performing arts, or cultural institution, and/or not-for-profit organization preferred
Bachelor’s degree, or work experience equivalent preferred
Proven track record in team-building, training, managing, and motivating others to adopt applications or data systems
Strong verbal and written communication and customer service skills
Ability to explain technical details and processes in non-technical terms
Experience with lists generation, extractions, and data analysis
Demonstrated strong organizational and time management skills
Strong analytical and problem-solving skills, flexible mindset
Ability to manage and prioritize multiple projects and tasks
About The Phoenix Symphony
The Phoenix Symphony is Arizona's largest performing arts organization. Founded in 1947 as a part-time orchestra in a city of fewer than 100,000 people, The Symphony has grown to become Arizona's only full-time symphony orchestra.
The mission of The Phoenix Symphony is to provide the joy of music as a catalyst in helping Arizona to become the best place in America to work and live. We accomplish this mission by creating high quality music experiences to feed the souls of our residents, to bolster the cultural economy and to educate and strengthen our next generation resulting in a creative workforce.
Each season, The Phoenix Symphony offers awe-inspiring Classics and Pops, one-of-a-kind Specials and dynamic Family concerts in downtown Phoenix and throughout central Arizona.
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