The Space System Support Specialist provides end user support for the University of Minnesota’s space inventory process and U-Space system, which hosts authoritative space data encompassing over 960 buildings and 29,000,000 square feet of space. The position performs a variety of tasks including user support, space coding, system training and basic reporting. This position is part of the Facility Information Services (FIS) unit of Finance and Strategy within University Services. FIS is responsible for managing and reporting on a wide variety of facility infrastructure data including space inventory, engineering records and geographic information systems data. This position works closely with the FIS Space System Data Analyst and reports directly to the FIS Manager.
Approver for space change requests submitted by various university space systems users. Requests made in many University departments role up to this position for review, approval and processing.
Uses advanced U-Space knowledge and expertise to prioritize and audit space change requests for accuracy. If necessary rejects changes and sends them back to customers for required changes.
Is a designated Departmental Space Coordinator and/or Departmental Facility Representative for some University space with responsibility for making space coding and other decisions.
Develops and delivers training programs for individual or group users. Works with university stakeholders/campus units to conduct user training on existing and new processes with space software.
Is a primary point of contact for space application and data related questions. Provides end-user support for the U-Space space management application.
Performs routine maintenance and updates of space data within the system of record. May be required to conduct space walks for validation and updates.
Generates space data reports to support a variety of customer and departmental needs. Develops basic space data reports.
Makes recommendations to management on necessary space coding changes and/or requirements and updates.
Is a proficient user of the current U-Space and the future TRIRIGA space management applications.
Participates in creation and maintenance of data and system documentation.
Must be able to perform the essential functions of this position with or without reasonable accommodation(s).
Steward of university and unit level policies and procedures and university assets.
Participate in space systems planning, development and implementation meetings.
Serve as a backup to other Facility Information Services team members and cross trains as necessary.
Works closely with the Planning, Space and Real Estate (PRSE) and serves as a liaison between FIS and university departmental stakeholders who’ve been assigned space management roles.
Other duties as assigned.
Minimum Qualifications A BA/BS degree in a field related to the position, and two years of related work experience; or combination of related education and space or facilities management work experience to equal six years.
Preferred Knowledge and Experience:
Experience working in higher education.
Experience with Space, CAFM, IWMS, or Facilities Management software systems.
Experience in Academic/Institutional space data and/or space planning.
Understanding of data systems, data reporting and querying.
Ability to read and understand construction documents.
Proficiency with Microsoft Office applications including Word, Excel & PowerPoint.
Proficiency with Google’s technology suite including Gmail, Calendar, Docs, Sheets & Slides.
Knowledge of AutoCAD and/or Revit.
Knowledge of Business Intelligence tools such as Tableau, SAP BusinessObjects and Oracle Business Intelligence.
Knowledge, Skills, and Abilities Essential to This Position
Ability to analyze, organize and prioritize work under pressure.
Ability to create and meet deadlines and reporting requirements.
High degree of initiative, reliability and attention to detail.
Strong verbal and written communication skills; including writing reports.
Ability to work independently and/or collaboratively; within the unit and various cross-functional departments, University stakeholders & external partners.
Accountability for work performed.
Commitment to the University’s & unit’s mission and core values.
Internal Number: 330475
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.