The LPO’s Patron Services Manager will join a dynamic team of talented and dedicated professional orchestra administrators whose work makes possible performances, education programs, and community engagement activities of the highest quality.
The LPO is based in New Orleans, Louisiana; one of the world's most fascinating cities. Steeped in a history of influences from Europe, the Caribbean, Africa, and beyond, it's a brilliant mosaic of culture, food, and music. The New Orleans metropolitan area had an estimated population of 1,268,883 in 2016 and was the 46th largest in the United States.
POSITION: Patron Services Manager
REPORTS TO: Director of Audience Development and Communications
SUPPORTS: Director of Philanthropy
SUPERVISES: House Manager, Patron Services Coordinators, and Volunteer(s)
Position Summary: The Patron Services Manager (PSM) assumes full responsibility for all aspects of the daily operation of the LPO Patron Services Office and LPO ticket sales at events, with emphasis on:
Exemplary customer service to patrons.
Conducting and overseeing ticket sales for every ticketed event for the organization, not limited to regularly scheduled concerts.
Working directly with the Director of Audience Development and Communications to develop and implement sales policies and procedures to insure consistent handling of messaging, sales, exchanges, refunds, etc.
Supporting the work of the Director of Philanthropy to solicit and process donations.
Being mindful of the fact that the Patron Services Office is an extension of the LPO and that all business is to be conducted in a manner that promotes the vision and objectives of the orchestra as they relate to community.
The PSM also assumes responsibility for all operational aspects of the LPO data system (Audience View (AV)), and serves as a lead AV applications specialist, with emphasis on:
Providing leadership and support for the organization’s use of AV applications and systems.
Administrating standardized use of AV, documenting related business rules, and keeping the organization current about best practices within the system.
Acting as a “super user” of the system by training others and working with colleagues to optimize AV systems usage and improve patron relationship management.
Facilitating the development of tracking systems, reporting, and data analysis to support business intelligence and insight.
5 years’ experience working with CRM applications and/or database and database reporting systems.
Experience in orchestral, performing arts, or cultural institution, and/or not-for-profit organization preferred.
Experience with basic HTML/CSS development preferred
Experience with Audience View CRM preferred.
Proven track record in training, managing, and motivating others to adopt applications or data systems.
Ability to determine database requirements and end-user needs and goals.
Strong verbal and written communication and customer service skills.
Ability to explain technical details and processes in non-technical terms.
Proven track record for dependability, flexibility and willingness to work in a progressive environment of artistic and creative thinkers.
Ability to courteously and effectively interact with patrons.
Create trust with patrons by displaying a knowledge of the orchestra and its value to the surrounding communities, combined with interpersonal skills, to ensure continued support and attendance.
Open-minded, tenacious problem-solver, willing to confront challenges, resolve issues, and complete the task at hand in a timely and efficient manner.
Additional Salary Information: For full posting and to apply, visit: https://www.lpomusic.com/online/article/employment
About Louisiana Philharmonic Orchestra
Louisiana Philharmonic Orchestra (lpomusic.com)
The Louisiana Philharmonic Orchestra (LPO) transforms people and communities through music by performing ambitious, inspiring concerts; educating young people and adults; engaging with diverse regions, neighborhoods, and audiences; connecting through various mediums and venues; and contributing to the cultural richness of our home.
Formed in 1991, the LPO is the only full-time musician-governed and collaboratively-operated orchestra in the United States and the only full-time professional orchestra in the state of Louisiana. The LPO is dedicated to maintaining live orchestral music and a full-scale symphonic orchestra as an integral part of the culture and educational life of the New Orleans area, the state of Louisiana, and the entire Gulf South region. The orchestra is committed to creativity and innovation toward a fine artistic product; extraordinary audience experiences; unique governance shared between musicians and community stakeholders; responsible financial decision-making; and recognition and rewards that attract and retain high-quality talent.
The LPO offers a full 36-week season with more than 120 performances, i...ncluding classics, light classics, pops, education, family, park, and community engagement concerts in New Orleans and across a multi-parish area. In addition, the LPO provides orchestral support for other cultural and performing arts organizations, including New Orleans Opera Association, New Orleans Vocal Arts Chorale, New Orleans Ballet Association and Delta Festival Ballet. The LPO’s education and community engagement work encompasses partnerships with K-12 education institutions, Louisiana universities, and communities in the twelve-parish area. LPO musicians, many with graduate degrees, provide tenured and adjunct music faculty for area universities, offer private instruction, and mentor students in the Greater New Orleans Youth Orchestra.
Now entering its 28th season, the LPO is a Group 3 orchestra with a budget of $6 million serving an annual audience of approximately 60,000 in one of the most culturally vibrant cities in the nation.
In his 13th season as LPO Music Director and Principal Conductor, Carlos Miguel Prieto is an exciting and insightful communicator renowned for his charismatic presence on the conductor’s podium and his versatile command of various composers and styles.
The LPO is governed by a Board of Trustees comprising 38 members (12 musicians and 26 community members) elected by the musicians, and has an administrative staff of 16.