The role of this position is to provide support for admissions and financial aid operations which includes document and data processing, CRM system administration, communications fulfillment, data quality assurance, and business intelligence reporting. Duties performed require comfort with the use of technology and technical aptitude; strong verbal and written communication skills; a high degree of problem solving, analysis, and decision-making; an ability to prioritize competing priorities, and work autonomously while maintaining focus as an operations team member.
Duties and Responsibilities:
(E) Plan work and assist in determining work priorities based on admissions and financial aid operational calendar deadlines and special circumstances and reprioritize work when needed
(E) Analyze and develop administrative support operations, methods and procedures to maintain flow of work and desirable levels of productivity, to include hiring and training of student workers and temporary workers during peak periods if needed
(E) Collaborate and coordinate with appropriate stakeholders to support departmental marketing and communications production, including set-up, scheduling, and delivery of automated campaigns using the university’s CRM and various information systems such as PeopleSoft ComGen and Student Activity Guides
(E) Oversee the fulfillment process and status of communications in the admissions funnel, from inquiry through initial enrollment
(E) Use technology to coordinate, analyze, and manage workflow. Monitors action items, projects, correspondence, and assignments. Creates and analyzes reports where needed using various system and business intelligence reporting tools
(E) Conduct quality assurance audits; create and manage preventative measures and take corrective actions when needed. Assist with resolving issues related to batch processes and to data file exchanges (imports and exports)
(E) Maintain a current working knowledge of methods and activities relevant to college admissions, financial aid, and enrollment processing and stay abreast of best practices
(E) Interact with a variety of constituents in disseminating information and resolving issues. Follows-up and takes appropriate action
Assist the associate director with managing and fulfilling day to day processing center activities.
Assist with the supervision of subordinate full-time and part-time employees and coordinate scheduling and coverage
Assist with system set-up, including maintenance and testing of software bundle updates, patches, and fixes
Assist with implementation of new technology
Champion and demonstrate client centered/customer centric work ethic and activities
Regularly utilize reporting systems in support of student success
Serve on committees as assigned by the president; the executive vice president, assistant vice president for enrollment management; and/or the senior director of enrollment management operations
Demonstrate sensitivity to students, faculty, and staff of varying racial, ethnic, religious, gender, cultural, disability, sexual orientation and socioeconomic backgrounds
Demonstrate sensitivity to students with a diversity of learning styles
Serve as a role model and mentor for students as appropriate
Perform other job-related duties as assigned
Associate's degree in business, computer science, information systems, or marketing communications
One to three years of data processing and/or enterprise systems experience
Experience with integrated student information systems higher education
Experience with CRM systems
Experience with document imaging
Experience using PeopleSoft Campus Solutions, Salesforce, and/or OnBase
Experience using report writing tools
Experience conducting file loads, importing and exporting data, and troubleshooting
Salem State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employees with disabilities.
Office activities are performed in an environmentally controlled office setting subject to extended periods of sitting and standing, keyboarding and interaction with computer equipment; Occasional bending, reaching, lifting, pushing and pulling up to 10 pounds.
Ability to work a flexible schedule according to departmental needs, which may include occasional evenings and weekends.
Special Instructions to Applicants:
Please apply online and attach resume and cover letter.
Employment is contingent upon a completed background and CORI check satisfactory to the university. Internal candidates are not subject to background check.
EEO Statement: Salem State University is an equal opportunity/affirmative action employer. Persons of color, women and persons with disabilities are strongly urged to apply.
Salem State University, located just 15 miles north of Boston, is one of the largest state universities in the Commonwealth of Massachusetts, and an important partner in the economic, cultural and intellectual vitality of the greater north-of-Boston region. Situated in the historic seacoast town of Salem, Massachusetts, Salem State provides a diverse community of learners a high quality, student-centered education; one that prepares them to contribute responsibly and creatively to a global society.