The APAC regional sales operations team is a driving force to organizational success, directly impacting all areas of TMF Group. We are seeking an analyst who is passionate about accurate reporting, improving process and making a difference.
The Sales Operations Analyst works closely with the sales operations manager and key stakeholders to foster productivity within the sales team, drive process improvement and influence sales growth.
Key Responsibilities include:
Monitor, update and maintain CRM data integrity
Provide accurate and timely sales analytics and metrics
Research reporting issues and data inconsistencies
Work with cross-functional teams to ensure successful execution of key projects
Drive CRM process improvement through design, testing, roll-out and monitoring
Establish and maintain on-going effective communication with various internal stakeholders
Work closely with other areas of the organization to ensure consistency and standardization
Perform commission validation quarterly and data verification
Assist CRM training manual documentation
Assist in continuous improvements in reporting and data integrity.
Manage sales governance across the region in line with Group requirements
Update the local sales Regional sales intranet page
Provide redundancy for activity completion within the sales operations team
Maintains clear framework for compliance and procedures
Develop process workflows for process development/improvement
Manage internal requests timely and efficiently
Work closely with sales to remove internal and external barriers during the sales process
Advocate adoption, accountability and communication of sales process tools and policies
Generate ad-hoc reports and dashboards analysing KPIs and Salesforce effectiveness
Encourages innovative ways of working
At least two years in finance, reporting or analytical role
Proficient in Microsoft Excel
High attention to detail
Experience with SQL/database queries
Experience in Microsoft Dynamics CRM or Salesforce a plus
Experience in a professional environment
Strong critical thinking and problem-solving
Able to work well in a team environment
Exposure to business intelligence platforms and data visualization tools a plus
Excellent verbal and written communication skills.
Internal Number: 6011631
About TMF Group
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