The University of Southern California’s (USC’s) Information Technology Services is seeking a talented Analytics Manager with an exceptional commitment to service excellence to join its team. As the Analytics Manager, you will be an integral member of the Enterprise Data and Analytics team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.

THE TEAM

ITS has embarked on a major digital transformation initiative to continually improve services for faculty, staff, and students in support of USC’s ascent as a leading institution of higher education. The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the university’s mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align to their abilities and potential. 

We are looking for top talent to join us on our journey.

ITS CULTURE

USC’s ITS organization represents a diverse and talented team, committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.

ABOUT USC

USC is the leading private research university in Los Angeles—a global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

Come join the ITS team and work as a trusted partner in shaping an environment of innovation and excellence for the university.

MINIMUM QUALIFICATIONS
The candidate for the position of Analytics Manager must meet the following qualifications:

• Bachelor’s degree in a relevant field such as business administration, applied math, cognitive science, computer science, or an equivalent combination of education, training, and experience.
• Six years of experience in one of the following fields: information technology, analytics, data science, cognitive engineering, or higher education.
• Strong problem solving and issue resolution skills.
• Experience working with relational (e.g. MySQL, SQL Server, Oracle, Snowflake, Redshift) and non-relational (e.g. Mongo, NoSQL) databases.
• Strong interest in data science and artificial intelligence.
• Experience using statistical computer languages (e.g. R, Python, SQL, etc.) to manipulate data and draw insights from large data sets.
• Excellent attention to detail and organizational skills.
• Experience with data modeling and business intelligence tools.
• Understanding of the physical infrastructure and integrations required to support advanced analytics.
• Experience in developing and managing a diverse, high-performing team.
• Experience providing frequent, regular performance coaching and encouraging effective behavior for individual and team success.
• Ability to articulate a strategy that motivates others to action.
• Proven ability to comply with and enforce pertinent policies, procedures, regulations, and requirements.
• Experience in data governance processes and development.
• Experience developing customer relationships and delivering customer-focused services.
• Excellent written and verbal communication skills.
• Experience presenting technical topics to non-technical audiences.
• Knowledge of budget management, business case development, project management, and organizational change practices.
• Ability to manage necessary resources to resolve problems in a timely and effective manner.

PREFERRED QUALIFICATIONS
The ideal candidate for the position of Analytics Manager has the following qualifications:

• Bachelor’s degree in a relevant field such as business administration, applied math, cognitive science, or computer science.
• Eight or more years of experience in one of the following fields: information technology, analytics, data science, cognitive engineering, or higher education. Three or more years of experience in a management or leadership role.
• Knowledge of emerging data science concepts such as machine learning, automation, cognitive engineering, etc.
• Extensive experience with IBM Cognos and Tableau software.
• Experience designing reports and dashboards leveraging a business intelligence and/or reporting platform.

THE WORK YOU WILL DO
The Analytics Manager leads an innovative team of data scientists, advanced analytics engineers, and reporting developers to design, develop, test, and deploy innovative business intelligence, data visualization, analytics, and emerging data solutions that solve for the most challenging problems facing the university and ITS. This role is responsible for partnering across ITS on cross-functional initiatives to drive actions as a result of business insights. As a member of ITS, the Analytics Manager is expected to model and cultivate ITS’s cultural values and behaviors within his or her team.

Job Accountabilities:
The Analytics Manager:

• Leads a team of data scientists, engineers, developers, and administrators in solving complex analytical problems and challenges. Prioritizes initiatives and manages resources to execute the analytics roadmap to ensure customer and stakeholder needs are met.
• Partners on cross-functional initiatives to drive actions as a result of business insights. Develops business cases, implements and supports multiple reporting and analytics tools in order to build and roll-out enterprise level dashboards and insights frameworks.
• Influences and guides the build of predictive models and algorithms to effectively measure and optimize business performance. Develops frameworks, models, tools, and processes to institutionalize data analytics methods. Oversees operating procedures for data management, testing, and ongoing validations to maintain accuracy and integrity of all reported analytics.
• Identifies opportunities to optimize and automate processes. Stays engaged with industry innovations and champion continuous improvement of analytics capabilities.
• Manages the development of team members by helping them set and achieve goals for their career growth. Fosters an inclusive environment that values differences and creates a sense of belonging and appreciation for team members. Leads by example, demonstrating ethics, high accountability, and actively drives the process of embedding the ITS values and behaviors. Contributes to a culture of trust and transparency. Drives best-in-class customer service to USC through effective team member engagement.
• Supports the vision for Enterprise Data and Analytics. Works with other ITS leaders to develop and manage a holistic strategy for delivering service quality and continuous service improvement. Supports governance for analytics through the implementation of standards, procedures, and quality measures.
• Builds and maintains strong relationships with customers, partners, and stakeholders to ensure consistent, reliable service is delivered to a range of university stakeholders.
• Works closely with ITS leadership to identify, implement, and support cost-effective, leading solutions for analytics by maintaining currency with industry standards, supporting process optimization, providing input to department budget planning, and monitoring and managing resources.
• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

MINIMUM QUALIFICATIONS The candidate for the position of Analytics Manager must meet the following qualifications:• Bachelor’s degree in a relevant field such as business administration, applied math, cognitive science, computer science, or an equivalent combination of education, training, and experience. • Six years of experience in one of the following fields: information technology, analytics, data science, cognitive engineering, or higher education. • Strong problem solving and issue resolution skills.• Experience working with relational (e.g. MySQL, SQL Server, Oracle, Snowflake, Redshift) and non-relational (e.g. Mongo, NoSQL) databases. • Strong interest in data science and artificial intelligence. • Experience using statistical computer languages (e.g. R, Python, SQL, etc.) to manipulate data and draw insights from large data sets. • Excellent attention to detail and organizational skills.• Experience with data modeling and business intelligence tools. • Understanding of the physical infrastructure and integrations required to support advanced analytics.• Experience in developing and managing a diverse, high-performing team.• Experience providing frequent, regular performance coaching and encouraging effective behavior for individual and team success.• Ability to articulate a strategy that motivates others to action.• Proven ability to comply with and enforce pertinent policies, procedures, regulations, and requirements. • Experience in data governance processes and development.• Experience developing customer relationships and delivering customer-focused services.• Excellent written and verbal communication skills.• Experience presenting technical topics to non-technical audiences.• Knowledge of budget management, business case development, project management, and organizational change practices. • Ability to manage necessary resources to resolve problems in a timely and effective manner.