As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years. UW Facilities manages the University's buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability and other teams responsible for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Campus Utilities & Operations, Building Services, Transportation Services and Safety. Supporting these groups, as well as the separate Emergency Management team, are the Business Intelligence & Information Technology group and the Finance & Administration group. Commute Options & Planning is responsible for transportation demand management for the University of Washington. Commute Options & Planning promotes sustainable transportation options such as walking, bicycling, transit, and ridesharing to campus, through products such as U-PASS and promotional events and programs.We have an outstanding opportunity for a Transportation Demand Management (TDM) Program Operations Specialist.Working with the Commute Options & Planning Manager, the Director of Transportation Services, and the rest of the Transportation Services team, the TDM Program Operations Specialist will provide a vital role in implementing and operating TDM programs and strategies to increase sustainable transportation options on campus.The core of the duties of the TDM Operations Specialist is to provide overall stewardship of the University programs, products, and strategies to encourage non-drive alone commuting to campus. This includes oversight and continuous process improvement of existing programs and implementation of new projects.Primary Duties and ResponsibilitiesActive Transportation Operations - 25%*Oversee the day-to-day operations of vendor agreements and contracts.*Coordinate secure bike parking operations and maintenance; respond to customer inquiries.*Implement programs to help foster active transportation participation on campus.*Assist Sales and Administration in facilitating the annual renewal of bicycle parking products.Shared Mobility Program Operations - 25%*Oversee the day-to-day operations of vendor agreements and contracts.*Coordinate registration of carpool/vanpool participants; respond to customer inquiries.*Implement programs to help foster shared mobility participation on campus.*Assist Sales and Administration in facilitating the annual renewal of carpool/vanpool parking products.Transit Program Operations - 25%*Oversee the day-to-day operation of the transit agreement including planning/scheduling ORCA system group changes, ordering of cardstock for all campuses, and troubleshooting issues within the ORCA system.*Help communicate U-PASS policies to students, faculty/staff and UW departments.*Assist U-PASS program representatives at other UW campus in facilitating the technical aspects of the U-PASS program.*Assist Sales and Administration in facilitating the annual renewal of transit pass products.Communication, Reporting & Process Development- 25%*Manage and monitor the customer sales management system, Salesforce, for all Commute Options & Planning programs; respond to customer inquiries as necessary; transfer data and information requests to Commute Options & Planning team members as appropriate.*Provide exceptional customer service at all times.*Promptly respond to customer inquiries and resolve customer concerns.*Assist with the development of Standard Operating Procedures documentation for all Commute Options & Planning programs.*Assist and participate in outreach efforts including development of promotional campaign content.*Assist other Transportation Services employees with questions regarding policies and/or procedures.*Perform other duties as assigned.Core Competencies*Demonstrate personal integrity and trustworthiness.*Manage stressful situations and changing priorities effectively.*Anticipate, recognize and resolve problems.*Be responsible and accountable.*Use organizational skills and provide attention to details.*Ability to be creative and think of out-of-the-box solutions.*Maintain a positive, optimistic, and success-oriented attitude.*Exercise professionalism, which includes being tactful and courteous.*Exhibit a professional work ethic.*Continuously promote a safe work environment.Requirements include:*Bachelor's degree in transportation planning/environmental studies/public policy/public administration/engineering/geography/urban planning/business administration or related field.*One year of demonstrated work experience in similar position.*Proven interpersonal communications skills.*Demonstrated customer service skills and experience.*Demonstrated readiness to undertake position responsibilities on one's own and the ability to work independently.*Demonstrated experience self-directing and prioritizing time and workload.*Exceptional organizational skills and attention to detail.*Demonstrated ability to methodically develop and document standard operating procedures for recurring tasks.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.Desired:*Possession of a valid Washington State driver's license.*Master's degree in transportation planning/environmental studies/public policy/public administration/engineering/computer science/geography/urban planning/business administration or related field.*An interest or experience in promoting sustainability and green transportation.*Familiarity with the University of Washington Commute Option programs and products.*Experience with Lean Practices and Process Improvements.Conditions of Employment:*Work may be required during hours beyond standard business hours or regularly scheduled shift, including weekends; professional travel may be required*Work is normally performed in a typical interior/office environment; however, work may include incidental outdoor or fieldwork with exposure to the elements and variable weather conditions.*Work is performed in an open office environment - successful candidates will possess the concentration and social skills necessary to work in that environment.*Must be able to work in a non-smoking environment.*Regular and predictable attendance is required.As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.