Department: IT Cyber Collaboration Svcs Salary/Grade: ITS/78
Completes implementation, operation, support, deployment and distribution of critical and complex Collaboration Services Infrastructure Management Systems and Services. Advises users on available services and assists in determining best fit. Identifies resources needed and ensures timely completion of requests. Participates as technical expert in design, debugging of major new software and/or significant enhancements to existing software which may include applications on multiple platforms. Assist in estimating and planning complex projects. Perform complex system integration tasks.
Directs the evaluation of new and emerging technologies.
Partners with user in designing features for technology.
Provides recommendation on how to enhance system for future growth.
Advises/recommends project and activities as related to system/architectural direction and strategy.
Design & Implementation
Leads end-to-end design and implementation of NU's distribution of CI Infrastructure Management Software Systems and Services.
Provides solutions by pursuing & resolving interoperability issues with users and appropriate vendors.
Investigates new technologies and strategies for CI Infrastructure Management Software Systems and Services system deployment and integration into the production campus collaboration/communication infrastructure.
Develops and implements procedures for data security, management and compliance.
Directs the technical analysis of software and hardware.
Writes document requirements for evaluation of new hardware/software to meet the needs of the campus community.
Coordinates vendor product demonstrations, setup evaluation criteria and development recommendations for purchase of new hardware/software.
Develops security definitions for the operation and management of the campus CI Infrastructure Management Software Systems and Services.
Creates ad hoc administrative reports.
Delivers system presentation.
Evaluates feature/upgrade/change requests and recommends action.
Represents NU at regional and national conferences.
Provides technical leadership on projects.
Acts as subject matter expert (SME) in appropriate technologies and business domain.
Leads complex day-to-day operational activities for maintaining the software and core processing environment of NU's distribution of CI Infrastructure Management Software Systems and Services including patching, backups, configuration, updating and documentation.
Leads staff for troubleshooting, preventive maintenance, and corrective actions to ensure the highest availability and overall integrity of NU's distribution of CI Infrastructure Management Software Systems and Services , video, and converged communications services.
Provides recommendations on how to enhance system to meet full business requirements.
Determines project feasibility and how to integrate with current system.
Provides 2nd and 3rd tier support through a periodic on-call rotation.
Consults with Service Operations and users to diagnose and resolve problems in a timely fashion while stressing user service.
Analyzes and isolates root cause.
Provides solutions to user questions and other queries such as connectivity problems, performance issues, functionality, outages etc.
Utilizes available tools to monitor performance and respond appropriately.
Manages projects ensuring timelines and deliverables are met and meet expectations.
Provides work direction to team members.
Supervise staff such as team member’s subordinates, contractors, vendors, students etc.
Provide input to Performance evaluations for junior team members.
Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a Bachelor's degree in a major such as Computer Science, Information Technology, or related; OR appropriate combination of education and experience.
2 years relevant experience required.
Enterprise Applications: Google Apps for Education (Bgoogle) ; Splunk
Infrastructure : Box Collaborative Storage; GoogleAppEngine ; information security; Microsoft Exchange : Microsoft Lync ; Microsoft Office (Word, Excel, Powerpoint, Access, Outlook) ; Microsoft SharePoint; Skype: SQL/MySQL/ Postgres; Storage hardware; Azure; Office 365
Programming Languages and Frameworks: Microsoft PowerShell; Shell Scripting
Minimum Competencies: (Skills, knowledge, and abilities.)
Written and verbal communication
Effective written and verbal communication skills
Preferred Qualifications: (Education and experience)
Ability to use judgment in interpreting and adapting policies, precedents and work directions for appropriateness to specific tasks or problems.
Ability to maintain composure and work effectively in a high pressure setting.
Energy and enthusiasm for this type of work, along with a clear desire to continue to develop and grown in knowledge and experience.
Direct experience providing a secure networking environment. (both wired and wireless)
Advanced knowledge and experience with quality of service across enterprise networks, Voice over IP, and high availability networking environments.
Preferred Competencies: (Skills, knowledge, and abilities)
Quality/Compliance with Process/Procedure
Independent/Self driven work
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 36900
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.