Innovative Systems, Inc. is looking for an experienced Desktop Support Specialist. You will be hands on, working with our IT Manager to ensure our IT infrastructure runs smoothly and supporting our employees with hardware, software and related peripheral equipment setup, installation, configuration, and issue resolution.
You will work at Innovative’s convenient World Headquarters in Pittsburgh (Greentree) (5 minutes from downtown) where you will experience an environment known for its fast-paced, diversity, and supportive culture. Named a 2018 Top Workplace, Innovative employees feel proud knowing that Innovative’s data quality and compliance solutions help make the world a bit safer!
What you will be doing:
Provide technical support for employee computer software, hardware, and peripheral equipment including configuration, setup, and troubleshooting and issue resolution via phone, email, or in person
Configure, install and maintain local area network hardware, software and telecommunications services such as, servers, routers, bridges, switches, modems, cabling, and Internet service providers.
Upgrade computer operating systems and MS Office.
Establish and maintain network user environment, directories, and security.
Create user accounts, support network users and shares.
Maintain and control hardware / software inventories.
Develop and communicate standards for use, operations, and security of network, personal computers and data.
Communicate with other departments to report and resolve software, hardware, and operations problems.
Maintain integrity and professionalism in all dealings with internal teams and prospective clients
Achieve team and personal objectives
At least 1 to 3 years of previous IT desktop support or related computer technology experience
Prior experience working in a small to medium sized data center
Prior work experience and knowledge of:
Windows Server 2008 and 2012
Windows 7 and 10
MS Office 2010, 2013
MCP, DCSE, Preferred
Highly analytic with a solutions-oriented approach to solving problems
Proven ability to troubleshoot and resolve simple to complex technical issues
Entrepreneurial mindset and high levels of intellectual curiosity
Values and demonstrates adherence to confidentiality and ethics
Strong communicator with excellent interpersonal skills
Proven ability to understand and convey technical concepts
Excellent written and verbal communication skills
Results-oriented and resourceful
Strong work ethic with a drive to go the extra mile
Effective team player and collaborator
Ability and willingness to be on call a few times a month.
It's a plus if you have:
A 2 year technical degree or 4 year college or university degree
Knowledge of Cisco Firewalls
Fluency with other languages
Work environment / physical demands:
General office environment
May be occasionally required to stoop, kneel, crouch or crawl
Must regularly lift and/or move 10 pounds, frequently lift and/or move up to 25 pounds.
Innovative provides you with:
Competitive salary, medical, vision, dental, and life and disability insurances. Generous paid time off, tuition reimbursement and a 401K plan are among some of the other benefits in support of your health, career, and financial well-being.
Along with being named a Top Workplace by the Pittsburgh Post-Gazette in 2018 and 2019, Innovative was named a technology leader and ranked #1 in customer satisfaction in The Information Difference analyst group’s 2019 Data Quality Landscape. With clients in over 60 countries, Innovative has been providing superior enterprise solutions since 1968. Our products include data quality solutions for data cleansing and matching, data discovery, data management, and global address validation and geocoding; anti-money laundering (AML) compliance solutions, including sanctions and PEP screening; and specific-purpose business support applications to reduce credit losses, identify better prospects, improve customer service, and better align marketing and business intelligence projects.
Innovative’s work locations include:
North America: Innovative’s World Headquarters, Pittsburgh, PA.
Europe: London, UK; Frankfurt, Germany
Latin America: Mexico City, Mexico; São Paulo, Brazil
Middle East: Dubai, United Arab Emirates; Riyadh, Saudi Arabia
*This position does not qualify for work visa sponsorship
Internal Number: 19022
About Innovative Systems, Inc.
Innovative Systems, Inc., named a 2018 TOP Workplace, is one of the fastest growing, global leaders in the development and delivery of high-performance software solutions and services. You will have unparalleled opportunity to grow, learn, and to have your ideas heard in a company - where you can make a difference! For 50 years, Innovative System's leading-edge technology has made a positive impact on Global 2000 organizations. Clients in over 60 countries use our powerful software data quality and anti-terrorism/anti-money laundering solutions to know their customers better. Innovative Systems was named #1 in technology and customer satisfaction by leading analysts. At Innovative, you'll find an exciting, fast-paced, flexible environment where teammates and leadership work collaboratively to find solutions. Come build a career where your ideas matter and opportunities abound!