As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for six consecutive years. University Advancement has an outstanding opportunity for a Manager for Gift Operations.Position PurposeThe Manager for Gift Operations will work independently, under the general supervision of the Director for Gift Services to oversee the daily operations of the batching and processing units. This position is responsible for the development and management of gift processing workflows, analysis, and financial operation ensuring compliance with complex federal, state and University requirements. The gift operations team processes all incoming donations in support of university programs, which includes allocating resources appropriately to achieve results and accomplish program goals.This position provides customer service, technical support, and direction within Gift Services (GS) and responsibilities support associated units throughout all three university campuses. The incumbent will assist in the oversight and maintenance of the University's alumni/donor database.DUTIES AND RESPONSIBLITIESProgram Development and ManagementIn collaboration with the Director for Gift Services, oversee gift processing workflows and systems from gift intake to receipt, as a resource for all donors/potential donors and university staff.oDevelop long-term and short-term goals and objectives;oOversee daily operations, establish and implement individual/team priorities, plan and monitor work efficiencies;oStandardize and implement operations that support University initiatives, mission and vision, and comply with all federal, state and University regulations;oMaintain tools and programs to serve the gift processing needs of donors and staff;oEnsure timely receipting of charitable gifts;oEstablish procedures, including donor and staff access to resources, as well as maintenance of documentation standards and process guidelines;oIdentify and analyze internal reporting needs and develop solutions;oProduce ad hoc and scheduled internal reports for benchmarking and to ensure gift data integrity.oCoordinate with Director for Gift Services and Assistant Director for Gift Administration on procedures, audits, and reporting.oDevelop Extract Transform Load (ETL) procedure and process for gift data uploads;oCollaborate in the strategic response and development of emerging fundraising tools and platforms;oManage event registration transactions and reporting handled by the gift services team;oDevelop analytical reports in support of gift and pledge record accuracy, financial accountability, and web-based fundraising initiatives;oDevelop and write queries using MS SQLServer and Oracle SQL Developer.Financial Oversight and Revenue ReportingoDevelop audit processes in coordination with Assistant Director for Gift Administration and Finance & Administration staff;oOversee daily financial records for bank reconciliation, financial transfers, credit card processing, and returned items;oImplement automated improvements to current systems, such as bar-coding, document imaging, electronic file transfers, document redaction, and onsite payment processing in compliance with UW PCI DSS policies.Relationship ManagementoProvide top notch customer service to donors, UW constituents, and internal customers through multiple incoming communication channels and platforms;oInterface with staff University-wide to ensure complete and timely reporting of charitable contributions;oIn coordination with the Director for Gift Services, provide proactive and creative solutions to improve efficiency and effectiveness of core departmental function, donor stewardship, and stakeholder engagement.oDevelop partnerships with colleagues across campus to identify collaborative opportunities that would benefit donors and staff alike;oSupport and collaborate with University Advancement staff, providing ongoing application support and training.Leadership and Team Management (continuously overlaid in all duties)Provide leadership and manage the gift operations team, currently four employees. Also, provide shared leadership to the Gift Administration team in collaboration with the Assistant Director for Gift Administration.oManage the day-to-day operations of the gift operations team;oPromote and maintain positive staff morale and productive work environment;oProvide leadership to staff in the analysis and design of the most effective and efficient solutions in response to challenges and requests;oLead the gift operations team, including guidance and oversight of projects and workflow and general project timelines;oDevelop and facilitate continuous improvement training sessions;oResponsible for management, staff development and career enrichment for gift operations team;Other duties as assigned (5%)Supervision ReceivedSupervision is provided by the Director for Gift ServicesSupervision ExercisedThis position currently supervises five employeesKey CompetenciesCoreEffective communications: Expresses oneself clearly and empathetically in interactions with others in all forms of communication.Interpersonal Awareness: Builds and maintains positive relationships and actively contributes as a member of working teams to achieve results.Professional Credibility: Takes responsibility for meeting goals, objectives, obligations, and solving problems while representing the mission, vision and values of the organization.Critical Thinking: Obtains, analyzes and evaluates information effectively in the face of ambiguity. Makes appropriate decisions based on relevant information and experience.Ethics and Trust: Models and upholds the values of candor, openness, inclusiveness and honesty despite internal and external pressures. Acts consistently with Washington State ethical guidelines and organizational core values and beliefs.Valuing Diversity & Inclusiveness: Respects, values and contributes to the UW's commitment to inclusiveness and diversity.Functional ExpertiseOrganizational Acumen: Able to size up a situation, balance reason and the interest of others, and act in a decisive, timely and appropriate manner that is congruent with the organization's values, goals and mission to achieve success.Innovation Management: Able to anticipate market trends and be effective in facilitating and managing creative processes to achieve results in self and others.Planning & Implementing: Ability to develop strategies, measures for success and feasible timelines for successful project implementation and execution.Managing Conflict: Recognizes and addresses conflicts and disagreements in a safe and respectful environment, manages conflicts collaboratively, and builds consensus with the best interests.ManagementPeople Builder: Committed to developing others to become leaders.Driving Results: Effectively communicates objectives and guides direct reports and team members to make decisions and achieve goals. Organizational Planning: Develops and manages comprehensive team goals and measures team progress while balancing short-term and long-term priorities that are consistent with the organization's mission, priorities and goals.Managing Conflict: Recognizes and addresses conflicts and disagreements in a safe and respectful environment, manages conflicts collaboratively, and builds consensus with the best interests of the organization in mind.REQUIREMENTSBachelor's degree in Business Administration or related field and three years' experience, familiarity auditing and analyzing financial data, and experience managing complex technical processes. Equivalent combination of education and experience from which comparable knowledge and skills have been acquired may substitute for degree.Knowledge and working experience with constituent relationship management (CRM) systems, database management applications, and business intelligence software.Working knowledge of Relational Database Management Systems (RDMS).Knowledge and working experience with HTML and web-based database interface applications.Experience working with website and application development teams to translate business needs into tangible technology outcomes/solutions.Demonstrated technical writing skills sufficient to prepare concise technical documentation.Demonstrated skill in analysis of database needs (as presented by end-user) and the ability to design solutions determined by the end need.Experience in recruiting, hiring, training, and evaluating staff in office policies, processes, and procedures.Demonstrated ability to inspire and lead change.Ability to prioritize many different assignments and remain flexible to accommodate unexpected contingencies.Must be a team player.DESIRED QUALIFICATIONSPrevious work in University Advancement and/or Gift Processing in a non-profit organization.Knowledge of gift accounting and IRS procedures/regulations.Experience with the Ellucian Advance alumni/donor database.Experience with Microsoft Dynamics CRMExperience with lockbox/remittance processing and banking transactions.Experience with scan and electronic document management.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.BENEFITSAs a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.