Responsible for supporting and enabling the Facility Management organization to make strategic decisions through the collection and utilization of data. This position engages with platform leadership, client accounts as well as solutions to analyze various types of data and uncover opportunities to deliver client outcomes. This role will be tasked to provide complex research, data mining/analysis, reporting, interpretation and presentation of global, national, regional, local and/or account wide performance metrics to multiple stakeholders, both internal and external. Candidate must have a working knowledge of Facility Management and possess the skills to not only create but articulate complex analysis to all levels of an organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists in analyzing internal and external data to uncover opportunities to enhance our service delivery and/or achieve CBRE objectives. Designs, generates, reviews and understands reports. Uses aggregate data from multiple sources to create a complete analysis, improvement and/or recommendation(s). Prepares and presents results of analysis and reports along with their relative impact(s) to the business to all levels of management. Analyzes client data to identify and articulate the service delivery model that produces differentiated outcomes for our clients. Develops scenario planning tools/models to assist with various business objectives. Prepares forecasts and analyzes trends in general business conditions. Identifies opportunities for improvements by and among the clients and/or companies. Articulates end-to-end business processes to ensure the right data is collected, governed and leveraged appropriately. Understands the importance of data discipline and articulates this importance to various roles within the organization. Manages, updates, refines and delivers analytics packages to Platform teams including Tableau/SQL server mgmt., tableau dashboards, ad-hoc reports, PowerPoint presentations, etc. Partners in developing and communicating core business metrics tailored for action and accountability. Meets with various stakeholders to ensure the right measures are being captured and managed by our client accounts. Completes ad-hoc analysis, benchmarking, reporting as requests are made by leadership. Other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university and a minimum of 5 years of related experience and/or training, including two years of experience at the management level.
Previous Project Management, Business Analytics and/or Commercial Real Estate industry and/or related experience preferred.
Advanced skills in financial modeling, planning, database management/business intelligence.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
* Communication - Excellent presentation skills (verbal and written), Strong understanding of analytic/statistical concepts with the ability to explain them to others
* Process Improvement - Committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch.
* Client Management - Understanding client needs and setting and managing appropriate client expectations within system, project, or contract constraints all while providing exceptional and enhanced customer service.
* Team-building -Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.
* Flexibility - We need to understand regional/cultural/contextual differences and allow for local expression without compromising global coherence .
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Advanced skills in Microsoft Office applications, specifically Word, Excel and Outlook; Advanced understanding of the following technologies: Enterprise Reporting Tool; SSRS Network and server architecture; Microsolf.NET Framework; SQL, C#.NET, ASP.NET, C+, VB.NET, Java, Technology security standards.
Knowledge of SSRS, Network and Server Architecture, Microsoft .NET Framework, Project planning and coordination experience preferred.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit
Internal Number: 19026225
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.