Contingent Workforce Regional Program Manager - EMEA
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CLASS (Contingent Labor at State Street) is a large, global, multi-faceted contingent worker program. This position is responsible for managing the EMEA region of the program including oversight of the service provider providing operational support, engaging with business unit management to resolve issues, provide business solutions and ensure program compliance. This roll collaboratively works with other regional and global program owners as well as a strategic technology and operational service providers globally to provide an end to end contingent labor management program.
Lead EMEA region contingent labor program engaging with State Street management, employees, service provider and contingent workers to onboard and support contingent workforce management across the region.
Takes a lead role in managing assigned projects to continually improve the process for business users and suppliers within the contingent workforce program. Works closely with the managed service provider and technology supplier to accomplish this.
Help manage the Temporary Staffing Program for EMEA through handling escalations or production issues between the managed service provider and end users. Continually seeks to improve the end user experience. Provide regular and ad-hoc operational reports and trend analysis for managers and executives on recruitment process, contractor procurement and staffing agency effectiveness
Ensures continued compliance with program policies and monitors for regulatory changes that require program control enhancements.
Collaborate with globally distributed team to enhance and develop contingent labor program maturity
Monitor EMEA region contingent labor program operational execution against defined service levels and policies
Communicate program changes with regional stakeholders, clients and service providers.
Provide information concerning business intelligence, benchmarking, and workforce analytics and consolidate data/information to present for review with primary stakeholders and drive decision making
Provide contractor market knowledge (including general availability of skills, rate guidelines, provide guidance to managers on various legal/risk/compliance issues surrounding contingent workforce)
Identify, track, and manage issues, risks, and action-items for the region, while demonstrating consistent follow-through
Prior knowledge and experience with a global vendor management systems (VMS) tool (Preferably Beeline)
Highly collaborative individual with experience in project or program management
Possesses skills in process / systems design and service delivery and understands the requirements to gain business unit engagement
Possess strong skills including utilization of the Microsoft Suite, specifically Excel and PowerPoint
Quick learner to gain a deep understanding of the CLASS program and tool
Capable of working in a virtual team with matrix management
Ability to effectively communicate with and respond to questions from managers, executives, staffing agencies and contractors
Ability to prioritize, multi-task, and solve problems
Experience in a high volume, fast-paced environment
Understanding of recruiting metrics, report development and analysis
BA/BS in Human Resources Management, Business, Finance or related field
Possesses 3+ years of experience successfully supporting an outsourced contingent labor program
Certified Contingent Workforce Professional (CCWP) certification would be an asset
Employee savings plan;
Premium life insurance package;
VIP medical package;
International operating environment;
Soft skills trainings;
Development sessions with a mentor;
Diversity of opportunities across a range of challenging and highly complex activities;
Technical or leadership career pathway.
Internal Number: 6720838
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