The University of Southern Californiaâs (USCâs) Information Technology Services is seeking a talented Senior Business Analyst with an exceptional commitment to service excellence to join its team. As the Senior IT Business Analyst, you will be an integral member of the Student Services Initiative Program, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies. The Sr. Business Analyst will be tasked with analyzing and documenting data requirements to build out the database and build reports.
This is a fixed-term position with an anticipated end date of December 20th, 2020. This is a full-time role eligible for benefits including medical, dental and vision plans, a competitive 401K plan, and education reimbursement
USC is the leading private research university in Los Angelesâa global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Familyâthe faculty, staff, students, and alumni who make USC a great place to workâyou will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
Come join the ITS team and work as a trusted partner in shaping an environment of innovation and excellence for the university.
The candidate for the position of Senior Business Analyst must meet the following qualifications:
Bachelorâs degree in a relevant field such as business administration, computer science, computer information systems, etc., or equivalent combination of education, training, and experience.
Five years of experience in one of the following fields: business administration, information technology or higher education.
Demonstrated experience with ODBC data querying tools such as MySQL, SQL, etc.
Demonstrated experience in data visualization and analytics, with design experience using business intelligence.
Experience using one or more of the following tools: Tableau, IBM Cognos, IBM Cognos TM1, etc.
Proven ability to facilitate collaborations across a broad audience of stakeholders and drive consensus in alignment with university policies, processes, and procedures.
Ability to provide strategies and recommendations based on design and development methodologies.
Ability to leverage lessons learned from past experiences to drive the continuous improvement of application and business process solutions.
Proven record of delivering end-to-end, user-centered products by considering stakeholder requirements, user research, market analysis, data, customer feedback, and technical constraints or opportunities.
Experience leading requirement gathering interviews or sessions.
Proven ability to measure the results of user-centered products.
Experience developing test strategies and plans using widely accepted test methodologies or frameworks.
Experience operating with Lean and/or Agile methodologies.
Experience utilizing analytics tools to measure success, present opportunities, and support decision-making.
Experience presenting technical topics in a business-oriented fashion to non-technical audiences.
Proven experience establishing strong working relationships with a wide range of team members and clients.
Proven ability to make efficient, logical decisions in a rapidly changing environment.
Excellent written and verbal communication skills, including demonstrated effective functional documentation skills.
Strong analytical and problem-solving skills.
Excellent time management and prioritization abilities.
Understanding of computer programming concepts such as the software development lifecycle.
Proficiency in Microsoft Office tools and applications.
The ideal candidate for the position of Senior Business Analyst has the following qualifications:
Bachelorâs degree in a relevant field such as computer science, computer information systems, etc.
Eight or more years of experience in one of the following fields: business administration, information technology, or higher education.
Experience working with Financial Aid, Financial Aid systems, Application Processing, and/or Operations Management.
Experience with Student information Systems.
Experience with parsing code from source control systems
THE WORK YOU WILL DO
The Senior Business Analyst leads the planning, design, and conception of functionality for student-related applications at the university. This role owns requirements, conceptualizes designs, and influences future state business processes in support of core organizational functions for the university. This role leads collaborative efforts across a broad range of business partners and stakeholders including students, faculty, and staff. The Senior Business Analyst (AT) effectively documents future state processes, tests the effectiveness of developed solutions, and enables the adoption of new business processes through training support. As a member of ITS, the Senior Business Analyst (AT) demonstrates ITS values in action.
Facilitates collaboration with stakeholders across the university to design and document business processes for enterprise academic solutions.
Leads the configuration of best-practice application functions for academic tools that are aligned with business objectives. Configures application functions independently or in a team environment.
Communicates and presents recommended business process improvements and solutions and decision-making rationale in team and client meetings. Works collaboratively with others across the organization, including user experience researchers, product managers, designers, developers, and analysts, to deliver engaging experiences that balance customer needs, business goals, and technical realities.
Develops human-centered design (HCD) processes and approaches to deliver a broad range of sustainable solutions. Engages in standard business analysis methodologies by outlining problems, opportunities, and solutions.
Leads user research efforts to gain an understanding of customer and stakeholder pain points, challenges, and needs. Builds and delivers design solutions that meet customer needs and expectations.
Drives innovation and continuous improvement by leveraging the latest industry knowledge. Continually develops skills, knowledge, and abilities by maintaining currency on emerging technologies and approaches. Seeks opportunities to innovate and maximize system functionality.
Actively mitigates risk by owning tasks, resources, and changes. Enables the release management process by anticipating risks and providing strategic recommendations for releases. Delivers high-quality project analysis documentation such as business requirements, scope matrices, use cases, future state proposals, UAT plans, etc.
Prioritizes, analyzes, and articulates problems. Evaluates and documents problem alternatives. Manages constraints and suggests interim and long-term solutions. Utilizes leading practices to effectively anticipate or solve problems. Engages appropriate stakeholders to productively and comprehensively solve problems.
Contributes to an inclusive environment that values differences by building and maintaining collaborative relationships with team members, peers, and ITS leaders. Actively embodies ITS values and behaviors including accountability, ethics, and best-in-class customer service. Contributes to a culture of trust and transparency by sharing information broadly, openly, and deliberately.
Supports the vision for Product Strategy and Design. Works closely with team members and management to implement and support effective solutions for academic technologies. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across ITS.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 5 years
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.