Senior Data Analyst provides analytical support to ensure that the service lines are optimized to improve outcomes. In addition to analysis of outcome measure reporting, responsibilities include supporting quality, patient safety and process improvement projects which align with the organization's strategies for optimal health, exceptional experience and organizational vitality.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Aggregation and development of clinical and operational reports to support the business in service line evaluation
Evaluating large amounts of healthcare data to find meaningful patterns, trends, and relationships
Monitoring data quality and analyzing data using statistical tools
Presenting data in charts, graphs, tables and leveraging relational databases for collecting data
Responsible for transforming the data into business information that helps inform decision making
Ability to interpret and present the findings to the organization and key stakeholders
Develop reports/dashboards and train others on the use of a specific analytics platforms (i.e. Tableau, PowerChart analytics), including coaching about the appropriate procedure available within the platform that will most effectively address a specific problem.
Provide statistical support to quality and process improvement work efforts.
Develop dashboards and scorecards using advanced visualization techniques and data capabilities such as embedding analytics in clinical and business process tools or designing dashboards tailored to strategic goals.
Translate business requirements for dashboard data into accurate business intelligence to meets customer needs while maintaining high standards of methodological integrity.
Demonstrate expertise in the use of analytical and statistical tools and techniques to identify when, where, and how to measure processes and systems and make decisions supported by data.
Promote a culture of trust, open communication, innovative thinking, appropriate risk taking, continuous improvement and learning that leads to sustained results and optimal performance.
Facilitate an environment oriented to collaboration and problem solving.
Convey enthusiasm and strive to motivate and inspire team members.
Communicate the results of data analytics clearly, consistently, and appropriately to stakeholders.
Remain current with applicable regulatory requirements
Attend meetings and in-service/educational programs and other activities as requested
Assume personal responsibility for ongoing professional growth; exhibit a high level of professionalism; serves as a role model for staff and others in the organization
Prepare projects for publication and external presentation
Works with Data Management Team to develop population based report cards and population based outcome data reports.
Maintains competency in Powerchart, PowerInsight, Tableau, Microsoft Office applications and other applications specific to duties.
Creates ad hoc reports as directed.
Maintains basic understanding of medical terminology and ICD-10 coding, Snomed, CPT and basic statistical analysis for reports.
Assess appropriate inclusion/exclusion of data based on defined data dictionary; assists in evaluation of data dictionaries.
Establishes and performs quality control checks for assigned data sources.
Identifies issues with data collection methods and determines need for changes in data collection and management processes.
Maintain a collaborative professional working relationship with staff, clinicians and administrative staff as necessary to gather data and evaluate care management processes.
Maintains clear documentation and evaluation of work.
Assures methods for evaluation of Medical Group Performance Improvement, Safety, or Patient Experience initiatives meet/exceed accreditation, certification, regulatory, and institutional standards.
Maintain confidentiality of patient/members and staff information; compliant with HIPPA regulations.
Seeks out peer and benchmark data for comparative analysis.
Participates, when appropriate, on population based outcome teams to ensure data integrity and facilitate data analysis and synthesis.
Provides or updates report cards, population based outcome data reports and other established reports on a regular basis without prompting.
Advances knowledge of current computer software and demonstrates ability to learn and utilize new technology, concepts and software applications and assimilate them into daily work routine.
Maintain required credentials; assume responsibility for ongoing professional growth; exhibit a high level of professionalism; act as role model for staff and others in the organization.
Perform assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs assignments that need to be completed, even when outside the scope of routine responsibilities; adaptable to changing departmental conditions: teamworker.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Regular/daily contact with Data Management Team.
Frequent contact with Ambulatory and Network Quality Leadership, Service Line Leadership, Senior Leadership, and IT staff.
Occasional contact with members of the multi-disciplinary care teams and ancillary departments as necessary to support Performance Improvement Initiatives or to achieve improvements in operational efficiencies and clinical quality.
DIRECTION/SUPERVISION OF OTHERS:
Reports directly to Director, Medical Group Data Management
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree required
Requires 4 years of experience in with clinical data for statistical analysis
Expertise with technologies such as Tableau, Power Insight, Qlikview, Alteryx, SQL Server, Health Catalyst.
Expertise in using electronic medical records, Microsoft applications
Clinical or healthcare background preferred
Lean Six Sigma Green Belt preferred
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of and competency in a variety of computer software programs
Knowledge of /or ability to learn Christiana Care data repositories.
Knowledge of the health care delivery process.
Knowledge of performance improvement concepts.
Knowledge of HIPPA Standards.
Knowledge of statistical and clinical outcomes measurement and principles.
Skilled in data interpretation.
Skilled in oral and written communications.
Skilled in initiation and maintenance of projects.
Skilled in analytical problem-solving.
Ability to use common computer software for daily work and data input and retrieval.
Ability to use advanced computer software for data analysis and reporting.
Ability to collaborate with clinicians and other staff.
Ability to exercise tact, judgment and diplomacy.
Ability to relate to people in a manner to gain confidence and establish support.
Ability to maintain confidentiality.
Flexibility and ability to prioritize high volume and timeline pressures
Walking to and from offices/campus sites and patient care areas; travel between System campuses and possibly private offices accessing all areas of the system as required.
Lifting or carrying medical records, pushing carts and carrying portable equipment.
Intermittent and sustained periods of sitting and using computer terminal.
Low risk of exposure to infectious conditions from patients and/or visitors in the patient care areas.
Normal office environment.
Internal Number: JR50423
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.