About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: Reporting to the Associate Director of Marketing Technology and Operations, the Sales Operations Manager is responsible for creating processes and operationalizing sales tools (Salesforce.com, call distribution, & other tools) to drive sales performance, productivity and analytics within the realm of admissions and enrollment management. (S)/he will have ownership of the enrollment management sales process, including implementation, compliance, governance, and execution, within Salesforce and work with the Marketing Automation Manager, Enrollment Systems Manager, and other team members to ensure alignment of systems and processes across the enrollment lifecycle. This role is therefore central to building a scalable global operation that enables our success within a fast-moving environment focused on rapid growth.
Responsibilities: Working at the intersection of people, process, data, and technology, the Sales Operations Manager will focus on being a strategic partner for Northeastern University marketing and enrollment management teams, helping enrollment management leaders manage the sales pipeline and make data-backed business decisions to increase the performance and efficiency of the admissions teams. (S)/he will dive into the needs for each team, recommend solutions to help optimize those processes, work with IT to implement technical solutions and the Analytics team to analyze results, and ensure adoption through documentation and training. The Sales Operations Manager will have a combination of operational experience and business acumen to manage all aspects of enrollment management operations. The primary responsibilities of this position include: | Designing and managing a new process to manage sales pipelines, developing potential solutions to sales force effectiveness | Serve as subject matter expert for admissions, and enrollment management tools and processes - be the go to person for queries from sales force and management | Oversee systems training and documentation as well as enforcement of data governance and operational reportingdelivering accurate information and insight to the right people at the right time
3+ years' sales operations experience, preferably for high volume sales organizations with long, complex sales cycles. Proven ability to utilize Salesforce.com as a sales analysis tool.
1+ years Salesforce administration experience in a multi-tenant Salesforce instance required. In-depth knowledge of the standard capabilities of SFDC and best practices. Salesforce certification (ADM 201) and/or Lightning experience preferred.
Proven experience implementing and using marketing and/or sales tools that integrate with Salesforce, including marketing automation platforms (Marketo preferred) and business intelligence tools (Tableau preferred).
Experience creating process diagrams with Visio or other flow diagramming programs
Advanced Excel skills and experience with reporting and data analysis.
Understanding of databases, database architectures, and familiarity with SOQL/SQL or other database languages.
Bachelor's degree, or equivalent experience required
Strong analytical and critical thinker who can identify gaps, research solutions, implement plans, and assess performance. Passion about enabling efficiencies to make an impact
Communicator with proven ability to distill complex ideas and data into easy-to-absorb information for a non-technical audience as well as understand business needs and translate them into technical requirements
Team player with demonstrated ability to work and collaborate effectively with all levels of an organization
Strong organization and project management skills to meet project deadlines in a fast-paced environment where everything isn't quite yet figured out' and new projects can come up quickly.
An interest in, or prior experience working in higher education
Salary Grade: 11
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.