Quality Assurance Analyst - Student & Financial Aid
Does the thought of analyzing business processes and troubleshooting issues excite you?
Do you possess the ability to identify problems and offer innovative solutions?
Do you want to join a creative, flexible team?
The Colorado Community College System (CCCS) is made up of 13 unique colleges with over 40 locations across the state, educating 137,000 students every year. Our mission is to provide an accessible, responsive learning environment where our students can achieve their educational, professional and personal goals in an atmosphere that embraces academic excellence, diversity and innovation.
The primary responsibility of the Quality Assurance (QA) Analyst is to accomplish a wide range of highly complex and specialized professional duties within CCCS-IT. These duties will include such tasks as: working simultaneously on identifying and solving system related problems and ensuring data integrity; answering help desk tickets as second level IT support; working with appropriate vendors on third level support; and assisting Project Managers in testing IT related projects and upgrades.
Participate in design reviews as needed. Provide input on functional requirements, product designs, schedules, or potential problems.
Test system modifications and/or new software releases to prepare for implementation.
Review/create/update detailed testing plans for Student Services related software solutions (Banner, DegreeWorks, and other solutions) and assist users with questions related to testing.
Review/create/update functional and technical documentation and recommend new process, as needed.
Review vendor documentation in order to identify upgrade related changes, new functionality, resolved defects, and identify potential new defects.
Collaborate with system Student Services staff, CCCS-IT management staff, and functional business users to identify, troubleshoot, test, and resolve issues related to Banner Student, Banner Financial Aid, DegreeWorks, Accounts Receivable, Parchment eTranscripts and other Student Services related software solutions. Work closely with the CCCS IT Help Desk to resolve issues and document solutions.
Record systems issues within the IT area and with the vendor via incident reports or incident tickets, and/or service requests and track them in an incident database.
Document software defects and report defects to application developers, project managers, and vendor.
Work with developers to update or fix existing processes, following established change management procedures.
Work with Business Intelligence/Institutional Research to identify specifications for updating current audit reports and creating new audit reports to ensure data integrity. Test audit reports and provide feedback.
Work with developers to identify and document specifications to support creation of scripts to correct data errors, and ensure data integrity. Test the solution and verify that data has been corrected with no other issues introduced.
Work with and assist users with questions related to testing upgrades, patches, and fixes.
Bachelor’s degree from an accredited college or university. Relevant experience in the appropriate technical and/or student affairs areas may be considered as a substitute for formal education.
Two (2) years experience in the Student Affairs area (e.g. Admissions and Records, Registration, Scheduling, Student Accounts Receivable, Financial Aid), to include experience with Ellucian Banner Student and/or Banner Financial Aid.
Work Location/Travel Expectations:
This position is located at CCCS/IT 1059 Alton Way, Denver, CO 80230.
Employee is expected to work on-site in the CCCS-IT office during core business hours. After hours and weekend support, when necessary, may be conducted remotely if conditions allow.
Occasional evening and weekend work will be required.
Occasional in-state travel, is required.
Note: This position will remain open until a suitable candidate pool has been obtained. Full consideration will be given to qualified candidates who apply by November 18, 2019.
CCCS recognizes the importance of a workforce that is reflective of our diverse student community which conists of 22.1% Hispanic, 6.2% Black/African American, 3.7% Asian/Pacific Islander, 0.9% American Indian/Alaskan Native, and 60.5% White. As such, we are interested in selecting the best candidate from a diverse applicant pool.
A career at the Colorado Community College System’s administrative office comes with great perks. As you help the operations of our 13 colleges continuously improve, you will reap a rewarding experience with being a part of an enterprise which assists thousands of students to elevate their lives each year. We are confident – when you consider all the tangibles and intangibles – you will want to make the next, and final, stop of your career the Colorado Community College System.
You will admire the friendly culture of our system office and be inspired by our team environment and dedicated employees. Additionally, we offer:
Generous annual and sick leave benefits (15 hours of annual leave and 10 hours of sick leave accrued each month – based on full time status); our employees stay because of the work/life balance they are able to obtain here.
Attractive health, dental, vision, life, and flexible savings options; we will also help you build your retirement savings via our defined benefit or defined contribution plans.
An opportunity to become a lifelong-learner and enjoy considerable savings for the college education of your dependents through our tuition reimbursement ...program.
For a complete overview of our benefits, visit the benefits section of our website (https://resources.cccs.edu/employee-resources/employee-benefits/).