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Identify and solve enrollment business problems that focus on strategic recruitment and retention efforts. CRM (Slate, preferred) technical skills are a key business requirement that will enable the ability to create business process flows and use cases and diagrams of existing and proposed processes to achieve.
Associate Director is an experienced system administrator and systems analyst. A deep understanding and thorough documentation of the existing process and proposed new processes are critical for the success of this position and the department. In conjunction with other team members and systems analysts, the Associate Director acts as a technical lead and subject matter expert in the development and delivery of new and enhanced business systems.
Report To: Director, Enrollment Technology Direct Reports: 0 Student Workers: 0
Essential Functions of the Position:
Leverage generated data, existing campus software, and future technology solutions to improve retention and student satisfaction.
Expand, enhance, and deploy early alert predictive models in available software solutions that can be used by wide-array of campus users.
Identify areas of technological and process improvement that support the strategic retention focus.
Understand the design impacts on reporting, population selections, and financial aid analytics.
Ensure that any data integrations between systems are functioning properly and reconcile any inconsistencies.
Lead project tasks associated with the implementation of associated auxiliary systems and integrations.
Bachelor's degree or equivalent experience
Knowledge and advanced usage of a CRM admission system (Slate preferred)
Be able to work largely independently, but when needed, also needs to collaboratively work with a wide range of stakeholders
3 years of experience with business-process modeling techniques and tools
Ability to prioritize tasks
Have strong communication and presentation skills
Exceptional analytical thinking and problem-solving skills
Strong understanding of business process documentation and database management
Strong MS Excel and PowerPoint skills.
Knowledge of application security best practices
Demonstrated querying and database administration experience
Knowledge and advanced experienced using CRM program Slate
Have a broad understanding of the admissions life cycle and how it relates to system design and functionality
3-7 years of professional work experience as a business or systems analyst in an Enrollment Management department
Possess excellent organizational skills
Experience utilizing retention and student alert software, specifically Maxient
SQL knowledge and experience writing complex database queries
Experience with a business intelligence tool, Cognos preferably
About Us Emerson College is the nations only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.
Diversity Statement Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: email@example.com
Annual Clery Report n accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.
Emerson College is the nation’s premier private college dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the theater district in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, media outlets, and research centers. The College enrolls 3,783 undergraduate students and 641 graduate students from 71 countries and 48 states. Emerson College is committed to an active, intentional, and ongoing engagement with diversity – in its people, in the curriculum, and in the College’s intellectual, social, cultural and geographical communities. Our inclusive excellence framework recognizes that institutional excellence comes from fully engaging with diversity in all aspects of institutional activities. Members of historically under-represented groups are encouraged to apply.