A cover letter is required for consideration in this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
UMSI offers market-competitive salaries commensurate with qualifications. A higher starting salary may be available for exceptionally qualified candidates.
The School of Information (UMSI) is seeking a Registration and Curriculum Coordinator to be part of the Office of Academic and Student Affairs (OASA) team, which provides academic, financial, engagement, and personal support to all students throughout the school. The Registration and Curriculum Coordinator reports to and works closely with the UMSI Registrar, provides support relating to graduation policies, academic requirements, registration, and enrollment. This position is also a key team member supporting the Office of Academic and Student Affairs suite, and provides excellent customer service to our students, faculty, and staff.
UMSI is a progressive, interdisciplinary professional school offering a Bachelor of Science in Information, a Master of Science in Information, a Master of Health Informatics, Master of Applied Data Science, and a PhD. Our mission is to create and share knowledge so that people will use information – with technology – to build a better world. For more information about UMSI, please visit our website.
Assist, advise, and communicate with students regarding degree requirements and the add/drop/edit/swap, wait list, withdrawal, course overload, and override processes and document actions utilizing Wolverine Access. Communicate and coordinate with faculty regarding course evaluations, grade reporting, and midterm and final exam scheduling. Maintain awareness of deadlines for student and faculty actions. Assist with annual updates of degree requirements, the course catalog, and options for all degree programs, as well as process course requirement exceptions (that have been approved by others). Pull student enrollments reports, update and maintain student records, and communicate with students regarding their status. Support term schedule creation, adding the instructors/GSIs in Wolverine Access, classroom reservations, exam scheduling, grade submission, and the course evaluation process. Coordinate the course waiver process. Prepare letters confirming student status.
Provide note-taking and task-tracking for the OASA Curriculum Team meeting. Assist with support to Academic Program Committees. Help with all hands-on-deck large events such as orientation and graduation.
Assist with data and documentation compilation and in generating data for annual statistical reports, accreditation reviews, and official third-week enrollment. Maintain current student data in MCommunity listservs. Frequently access, maintain, enter, and interpret student and curriculum information on MPathways Student Administration system. Work with Business Intelligence Analyst, Information Quest, and central offices to automate and schedule regular reports to support operational efficiency in Registrar's office.
Coordinate the formalized waiver process which includes test based waivers, experience and course evaluation waivers, and transfer credit waivers. In the test based waiver process, manage the administration of the test including communication to faculty, staff, and students, promoting the test, and assuring result administration in a timeline to support student registration. For other waiver types, manage the information gathering, triage evaluation giving answers when able, and seeking additional input when necessary.
Independently recognize how to interpret nuanced information, and when to seek input, to generate decisions. Maintain historical record of waiver outcomes. Coordinate Course Evaluation process including gathering updates and input for questions, and initiating course evaluations for all programs including the monthly evaluation cycle for the online Master of Applied Data Science.
Promote relevant deadlines, serve as primary communicator to students regarding registration processes, and triage urgent priorities. Recognize and complete needed follow-up for different situations such as course overloads, late add faculty communication, and financial aid or fee implications. Utilize channels such as the UMSI Student Registration Newsletter to promote communication.
Responsible for monitoring email coming into the UMSI.Registrar email group, triaging and escalating issues, as appropriate. Receive and respond to general inquiries from faculty, students, staff, and other constituents via email, phone, and in person. Provide information and referrals for current students, as well as visitors, faculty, and staff, related to registration and courses and about UMSI and/or the University. Direct students to established resources regarding policies, procedures, programs, and services. Follow guidelines for FERPA and FOIA regarding access and release of student related information.
Assist with monitoring the academic and student affairs web presence and request updates through the UMSI marketing and communications team. May occasionally input approved updates and corrections on materials to content on OASA content on website.
Associate’s degree or an equivalent combination of education, certification, and experience
Minimum of 2 years’ experience in a related role including confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully achieve results
Excellent computer skills and experience with web-based systems, word processing, databases, and spreadsheets
Strong customer service and excellent communication, interpersonal, and organizational skills
Demonstrated ability to work well within a team as well as independently; ability to exercise independent judgment when necessary and employ basic reasoning skills
Strong attention to detail and proofreading skills
Bachelors and/or other advanced degree (e.g., a MA in Higher Education or related field)
Experience working in a higher education setting in a registrar’s office or an academic/student services office
Demonstrated fluency in University systems, such as MPathways Student Administration system, or similar student information systems
Knowledge of University and departmental policies and procedures
Experience with data reporting in various query tools, such as Business Objects
Punctual, regular, and consistent attendance is required. May require working during non-business hours and on weekends
Jobs are posted for a minimum of 7 days. This posting may be removed at any time after the minimum posting period has ended.
If selected for an interview, candidates may be asked to participate in a brief written communication exercise.
This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state, and local law, and/or university policies or agreements that require the university to implement specific privacy and security safeguards, including but not limited to ITAR, EAR, HIPAA, FERPA, and FISMA. This position is responsible for protecting data and information from unauthorized release or from loss, alteration, or unauthorized deletion; and following applicable regulations and instructions regarding access to computerized files and release of data internally or externally to the University of Michigan.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 182228
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.