The University of Southern Californiaâs (USCâs) Information Technology Services is seeking a talented Senior Business Analyst with an exceptional commitment to service excellence to join its team. As the IT Business Analyst, you will be an integral member of the Academic Technology team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.
This is a fixed-term position with an anticipated end date of December 30th, 2020. This is a full-time role eligible for benefits including medical, dental and vision plans, a competitive 401K plan, and education reimbursement
USC is the leading private research university in Los Angelesâa global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Familyâthe faculty, staff, students, and alumni who make USC a great place to workâyou will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
Come join the ITS team and work as a trusted partner in shaping an environment of innovation and excellence for the university.
The candidate for the position of Senior Business Analyst must meet the following qualifications:
Bachelorâs degree in a relevant field such as business administration, computer science, computer information systems, etc., or equivalent combination of education, training, and experience
Five years of experience in one of the following fields: information technology, product design, or business analysis
Proven record of delivering end-to-end, user-centered products, considering stakeholder requirements, user research, market analysis, data, customer feedback, and technical constraints or opportunities
Experience leading requirement gathering interviews or sessions
Proven experience utilizing analytics tools to measure results of user-centered products, documenting success, presenting opportunities, and supporting decision-making
Experience developing test strategies and plans using widely accepted test methodologies or frameworks and proven analytical and problem-solving skills
Proven ability to facilitate collaboration across a broad audience of stakeholders and drive consensus in alignment with university policies, processes, and procedures
Proficiency in Microsoft Office tools and applications
Experience operating with Lean and/or Agile methodologies, and familiarity with computer programming concepts, including software development lifecycles
Proven time management and prioritization skills to make efficient, logical decisions in a rapidly changing environment
Excellent written and oral communication skills, with experience presenting technical topics in a business-oriented fashion to non-technical audiences
Proven experience establishing strong working relationships with a wide range of team members and clients, utilizing clear and effective documentation skills
Ability to provide strategy and recommendations on design and development methodologies, and leverage lessons learned from past experiences to drive continuous improvement of application and business process solutions
The ideal candidate for the position of Senior Business Analyst has the following qualifications:
Bachelorâs degree in a relevant field such as computer information systems, computer science or a related field
Experience in IT, business administration, higher education, or related fields
Minimum of 5 years in IT business process analysis, functional project management or related business systems analysis experience
Experience driving functional design for applications such as student information systems, learning management systems, or other similar enterprise software applications in a higher education or federated environment
Demonstrated experience in data visualization and analytics, with design experience using business intelligence
Deep familiarity with higher education business functions and processes including financial aid, course registration, enrollment, admissions, recruitment, orientation, grading, student billing, curriculum and catalog management, etc.
THE WORK YOU WILL DO
The Senior Business Analyst leads the planning, design, and conception of functionality for university applications. The successful candidate will be responsible for owning requirements, conceptualizing designs, and influencing future-state business processes in support of core organizational functions for the university. He/she will lead collaborative efforts across a broad range of business partners and stakeholders, including students, faculty, and staff as well as effectively document future-state processes, test the effectiveness of developed solutions, and enable the adoption of new business processes through training support.
Leads planning, design, and conception of university applications' functionality. Owns requirements, conceptualizes designs, and influences future-state business processes in support of core organizational functions for the university. Communicates and presents recommended improvements and solutions to business processes and decision-making rationale. Delivers engaging experiences that balance customer needs, business goals, and technical realities by working collaboratively across the organization, with fellow analysts and others (e.g., user experience researchers, product managers, designers, developers)
Builds and delivers design solutions that meet customer needs and expectations. Leads user research efforts to gain understanding of customer and stakeholder pain points, challenges, and needs
Delivers high-quality project analysis documentation (e.g. business requirements, functional design, scope matrices, use cases, future state proposals, user acceptance testing [UAT] plans, training materials). Actively mitigates risk by owning tasks, resources, and changes. Enables the release management process by anticipating risks and providing strategic recommendations for releases
Manages actively and reports regularly on project plans, status updates and issues to management
Aids the cultivation of an inclusive environment and a culture of trust and transparency, sharing information broadly, openly, and deliberately. Builds and maintains collaborative relationships with diverse groups of peers, team members, and leadership. Actively embodies Its values and behaviors (e.g., accountability, ethics, best-in-class service).
Collaborates with team members and management, implementing effective solutions to support the Academic Technology departmentâs vision. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across the ITS organization.
Leads collaborative engagement efforts with a broad range of business partners s and stakeholders, including students, faculty, and staff, to productively and comprehensively solve issues. Utilizes leading practices to effectively anticipate, prioritize, analyze, and articulate problems, evaluate and document problem alternatives, manage constraints, and suggest interim and long-term solutions
Develops Human Centered Design (HCD) processes and approaches to deliver a broad range of sustainable solutions. Engages in standard business analysis methodology, outlining problems, opportunities, and solutions, and identifies process-improvement efforts across the organization
Maintains currency on emerging technologies and approaches, leveraging the latest industry knowledge to drive innovation and continuous improvement for the organization. Seek opportunities for innovation and maximizing system functionality by continually developing skills, knowledge, and abilities
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 5 yearsMinimum Field of Expertise: Sound knowledge of requirements gathering, documentation procedures, project management methodologies, process flow charting and testing processes. Competent to work independently on complex business process and system changes and issues.
Internal Number: REQ20083384
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.