Overview The Performance Analyst Position is part of the Office of Performance and Accountability's team dedicated to furthering Alexandria's commitment to making data-driven decisions. As such, the Performance Analyst is responsible for leading analysis and business intelligence projects that provide insights and recommendations to improve the City's service delivery. Given the citywide nature of the Office's work, there is a high degree of access to key stakeholders and leaders, giving projects impact and visibility. A successful candidate will have the expertise and knowledge required to conduct a wide range of analyses, present findings to decision-makers, lead collaborative projects, measure service performance, and use relevant business intelligence, analysis, and statistics software. The opportunity is best suited to someone who is self-motivated, creative and curious, willing to take on simultaneous projects, and able to translate complicated findings between stakeholders.
The Opportunity As a Performance Analyst, you will be:
Leading analysis projects that identify insights, findings, and make recommendations to help understand and improve the City's services. Analysis projects are typically written reports presented to department stakeholders, department director(s), and/or the City Manager. Projects focus on critical service delivery challenges and questions of import for the City Manager and departments. These projects range in time requirements, complexity, analytical methods, topic areas, and scope. Examples include analyzing business processes, examining service delivery issues, evaluating programs, and analyzing workload/staffing issues.
Creating and facilitating the use of dashboards for citywide business intelligence by using Tableau software to build useful, interactive, and compelling data visualizations. This requires working closely with departments to select indicators, visualize data, and establish a repeatable, collaborative monitoring process to track progress and identify challenges for analysis.
Centralizing data for analysis and dashboards by identifying the source data system; working with dataset owners on business processes; cleaning datasets; verifying the accuracy of datasets; and being sensitive to the handling of protected and personally identifiable data. Data sources range in complexity, quality, and sensitivity.
Working as the lead analyst for a portfolio of departments most likely including public safety, transportation, environmental services, and internal government (e.g. budget) departments. This involves building relationships, leading related projects, directly working with employees and leaders at all levels, spending time on-site, and understanding the assigned department's issues and challenges.
Helping to grow a fact informed, high-performance culture in Alexandria that may include conducting training on maintaining, using, and understanding data and analysis; advising your portfolio of departments on analytical issues; supporting the growth of business intelligence in the City; leading scientific surveys; and/or supporting the multi-departmental High-Performance Organization effort.
Assigned other duties due to the dynamic atmosphere of the City government and the City's commitment to analytics.
The Ideal Candidate must:
Collaboratively work with all stakeholders and build relationships
Deliver quality work that can be relied on because it is objective and accurate
Provide actionable information that is practical and valuable
Have experience with a variety of analytic platforms and methods; working knowledge of data systems is a plus
Understand visual analytics best practices
Work independently and in small and large team environments
Be a curious and creative problem solver that asks a lot of questions and seeks new innovative approaches to solve them
Effectively communicate to non-technical audiences using oral and written skills
Be willing to adapt to change as new challenges and opportunities present themselves
Seek professional development opportunities and is interested in growing your toolbox of analytic skills
Have the drive to provide value to Alexandria's community.
About the Office of Performance and Accountability The mission of the Office of Performance and Accountability (OPA) is to help the City deliver efficient and effective services by informing decisions through measurement and analysis. OPA works with all departments and the City Manager on a wide range of topics and issues including analysis reports, internal dashboards, public dashboards, and scientific surveys. OPA's work is regularly recognized as a national leader. The team consists of two Performance Analysts, data and process analysis experts who report directly to the Chief Performance Officer. OPA uses the top-rated software, like Tableau, SAS JMP, R Studio, and MS Office (Excel, Visio, PowerPoint, Word), to execute its measurement, analysis and data presentation responsibilities. OPA works closely with the Office of Organizational Excellence to transform the way the City of Alexandria operates to continuously improve our ability toward reaching and maintaining our goals of excellence, cooperation, ethics, honesty, diversity, initiative, and learning. This position requires the successful completion of a criminal records background check and drug screening prior to employment.
This position requires the successful completion of a criminal records background check and drug screening prior to employment.
Performance Analyst I To qualify for the Performance Analyst I, you must possess a Bachelor's degree in public policy, statistics, data science, public administration or related field of study and two years of relevant experience; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Performance Analyst II To qualify for the Performance Analyst II, you must have a Bachelor's degree in public policy, statistics, data science, public administration or related field of study and three years of relevant experience; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Internal Number: 2020-00258
About CITY OF ALEXANDRIA22314
The City of Alexandria is in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. About one-quarter square miles in the city have been designated as a national or local historic district. We proudly embrace our rich history and seize the endless opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply.