The Analyst of Clinical Operations Business Intelligence (COBI) facilitates knowledge management efforts to redesign care processes to optimize value (improve outcomes, patient satisfaction and reduce cost), with special focus on the development of analytics dashboards that provide a single source of truth for reliable, meaningful and actionable insights.
The Analyst facilitates the assessment and diagnostic of problems, architectâs data analytics, develops performance dashboards, and manages structured improvement initiatives, from transformational projects, to focused analytics development improvement events. The Analyst also acts as a coach for his/her team and for any colleagues they interact with to help them establish mechanisms to sustain performance after the completion of projects.
The Analyst establishes collaborative relationships with physicians, nurses, other clinicians and administrators to build support for change and sustainability efforts. They work with clinical and administrative groups to gather business requirements, understand process flow and design the analytics tools they need to make data-driven decisions to improve patient care, drive down cost, and increase revenue. The Analyst supports the development of management mechanisms and systems to build the knowledge management capacity of the medical enterprise.
The Analysts provides data support to the Critical Care Institute (CCI) and OR operations to foster its continued growth, increased efficiency, development of workflows in conjunction with physicians and establishes strategic relationships with referring facilities. These efforts will improve the transitions of care resulting in safer, more efficient care with better patient and family experience, reduced length of stay and readmissions.
The scope of activities for the Analyst include: creating collaborative customer relationships, implementing agile design while developing business solutions with clinical stakeholders, building complex analytical models, automating data capture and analysis, managing performance improvement projects in the organization and analyzing data obtained from numerous information systems and employ the judgment necessary to determine the accuracy and applicability of the conclusions.
Minimum Education:Minimum: Bachelorâs DegreePreferred: Masterâs Degree (Health Administration, Nursing, Industrial Engineering, Analytics) Minimum Experience/Knowledge:ï§0-2 years of experience in business/ data analytics, healthcare analytics, healthcare quality, clinical and operations decision support or related field. 3 yearsâ preferredï§Proficient PC skills. ï§Working knowledge of databases (e.g. SQL), spreadsheets, word processing, statistical software, analytical models, and data visualization programs. Knowledge of business (operational, clinical and financial) statistics and data analyses techniques. ï§Ability to manage and analyze data. ï§Strong analytical thinking and problem solving skills.ï§Demonstrated leadership capabilities, including but not limited to: oDeveloping dynamic, constructive working relationships and partnerships with operational and physician partners.oExcellent interpersonal skills (negotiation, listening and communication skills) characterized by effective interactions with a diverse range of internal and external constituents, stakeholders and audiences.oRelationship driven, consultative, a team player, able to effectively lead process improvement initiatives. ïPossesses a good understanding of BI tools, technology platform, and related systems to handle queries about clinical and business data/analytical solutions.Preferred: Knowledge of analytical software programming languages including R and Python; data visualization platforms such as Qlikview and TableauRequired License/Certification:Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Not required if home department is not located within LA City.)
Internal Number: REQ20085084
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.