Overview: Management Science Associates, Inc. (MSA) is a diversified information management company that for over half a century has given market leaders the competitive edge in data management, analytics and technology. MSA's IT/OPS division has been offering client-focused data management, technology and analytic solutions to the Consumer Package Goods industry since the early 1980s. We are seeking a Product Engineering Specialist to join the IT/OPS Product Engineering Team. The Product Engineering Team is responsible for our reporting tools, data-centered deliverables, training, testing and documentation, as well as responding to user questions and problems related to the tools and deliverables. The ideal candidate will have strong analytical, as well as excellent oral and written communication skills. The primary focus of the Product Engineering Specialist will be to work with business teams to understand and document their reporting and analytical needs, including identifying critical metrics and KPIs needed to support the company's ongoing growth, automating manual or sub-optimal business processes and analyses, create reports and dashboards, assist with ad-hoc reporting needs and work with team members on longer-term research and analyses. We are looking for an individual who has a passion for technology and data and is looking to apply this to further their experience in real-world business scenarios.
Develop a basic understanding of the client data model/data structure; perform user-acceptance testing of deliverables against the data model/data structure
Provide internal clients with pre-determined deliverables including standard reports and basic ad-hoc reports; build credibility with the client by delivering consistently and meeting expectations
Follow a User Acceptance Test plan to validate application and product upgrades or modifications
Assist with developing client training materials, validating client training documents, and the delivery of in-house client training; attend application and product training developed for internal team members
Resolve simple client application and product issues; coordinate with internal business groups to resolve issues when necessary
Gain an understanding of data analysis, clients' business processes and pertinent information users need to monitor and advance their objectives
Bachelor’s degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience
Strong interpersonal skills
Effective time management skills
Advanced MS office skills including MS Word, MS Excel, MS Access, MS PowerPoint, MS Explorer and MS Outlook calendar and email
Strong analytical and organization skills
Effective written and verbal communications skills, coupled with highly-developed interpersonal skills
High degree of flexibility, motivation and drive; able to adjust to changes in approach based on new information
Demonstrated problem-solving skills
Proactive and positive attitude with diplomacy; willingness to take responsibility
Self-starter, flexible, and highly detail-oriented
Ability to interact effectively with clients, managers, and coworkers in a team environment
Ability to perform multiple tasks in deadline-driven environment
Adherence to, and demonstration of, organization and division core values
Self-motivated for continued learning and growth
Exceptional quality of work and attention to detail with a high degree of organizational ability
Internal Number: 2020011
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