UW Medicine’s IT Services department is looking for an outstanding BI Business Analyst to join the team! This position will focus on hospital and professional billing services in the Epic EHR for UW Medicine.
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year)!
TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account!
Dependent Care Assistance program!
On-site childcare centers and other caregiving resources!
Life and Accidental Death and Dismemberment insurance!
Long Term Disability insurance!
Transportation Services Program that includes U-PASS options and other parking services!
Tuition Exemption program at the UW and other higher education instituations across the state)!
Housing resources and home buying options!
Engagement and Wellness programs!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits, eligibility and more, please click here.
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
As part of the Analytics Consulting group, the Business Intelligence (BI) Business Analyst (‘BI Analyst’) is responsible for working with internal customers to define and prioritize business requirements; partnering with development, application, and other Analyst teams to design and implement analytics solutions; and providing an overall excellent customer experience. While all members of the Analytics Consulting group are expected to develop proficiency across all domains we support, this position will focus heavily on:
Epic HB-PB BI Reporting;
Identifying and implementing internal process improvement within Analytics and supporting our Finance partners;
Complex business requirements gathering and management;
Perform data analysis and present findings.
This position regularly works with end-users, management, and other Analyst groups across UW Medicine, to identify business problems and opportunities for process improvement, as well as supports the overall quality of enterprise data. The incumbent produces thorough analyses and detailed business and technical requirements documentation as necessary to support solution development; works closely with Programmers, Application owners, Data Architects, and Solution Architects to ensure that solutions meet customer needs, and strives to support the voice of the customer in all interactions. The BI Analyst stays connected to the customer throughout the lifecycle of their request(s) and ensures all solutions undergo effective quality review and user acceptance testing. The BI Analyst also assists in release documentation, user training, and ongoing support.
The BI Analyst has a unique focus on driving ongoing process improvement and consolidation of the access management and service request processes for the Analytics Consulting group. The BI Analyst will directly support the triage of incoming customer requests with other team members. The incumbent identifies, implements, and measures opportunities to improve how the Analytics Consulting group receives requests for work, and provides access to data and reporting solutions; ensures service-level expectations are measured and met across all Analytics teams; and engages with internal customers and data governance groups to make certain processes are easy to use, effective, and fully compliant with enterprise policies governing access. They will work broadly across the Analytics group to ensure effective work prioritization and make sure requests are assigned to the best possible resource. The BI Analyst will engage with other team members to drive process improvement both within the Analytics Consulting team and the department as a whole. The incumbent will stay up-to-date on all group solutions and services and frequently demonstrate and educate customers on existing and new tools.
This position is expected to leverage enterprise business intelligence tools to answer questions about data, produce meaningful analyses, and independently create reports, dashboards, and other data visualizations when needed.
The incumbent should exhibit:
Understanding of Epic Hospital and Professional Billing data analyses in a healthcare environment.
Skilled at readily manipulating large data sets to produce actionable information and visual analytics.
The ability to work collectively as a team and one-on-one to effectively deliver on agreed upon tasks.
A clear pattern of excellent communication and writing for both technical and non-technical audiences.
The ability to plan and manage the work of others without direct authority.
A critical eye for detail both in their own work and that of their team members.
The ability to quickly triage complicated tasks and identify next steps.
Understanding of core principles of data governance, quality, and security.
Proficiency at independent projects and effective team collaboration.
Willingness to learn new skills and adapt existing knowledge to tackle new challenges.
A strong customer focus that is apparent in how they solve problems.
This position requires independent judgment and collaboration with both internal and external partners to proactively manage, analyze, report, and implement the Analytics programs, projects and tasks assigned. This role will work across cross-functional teams. This position will also require the ability to navigate complex levels of the UW Medicine environment in addition to working with managers and directors of UW Medicine entities. The incumbent is expected to perform analytical work requiring knowledge of administrative principles and analytical practices. The position will be provided access to restricted or confidential information including: employee and patient information, medical center strategic plans and initiatives, financial information (or other sensitive materials and information). The BI Analyst will be required to maintain confidentiality and follow strict compliance and organizational guidelines.
The Analytics Consulting group has a dual report into ITS and the UW School of Medicine; provides operational oversight for the major analytics platforms and tools at UW Medicine; and is a key support function as UW Medicine transitions towards value based health care. The BI Analyst collaborates effectively with colleagues and other departments at Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and ITS, as well as with other Project Managers, Technology Managers, and Directors.
Requirements Gathering and Verification (60%)
Collaborates with UW Medicine partners and BI Report Developers facilitating business requirements analysis via the methodical investigation, analysis, review, and documentation of all or part of a business in terms of business functions and data needs.
Manages the requirements development process through the elicitation, analysis, specification, and verification of multiple levels of requirements (i.e., business, stakeholder, and/or solution).
Supports the ongoing management of business requirements.
Creates viable and consumable specifications, including acceptance criteria, in preparation for the sign-off, construction, and testing of reporting solutions.
Project Management and Process Improvement (20%)
Utilizes industry best practices for gathering and documenting end users’ reporting requirements.
Coordinates with Data Architects, SQL administrators, BI administrators and others to understand and document technical requirements, capabilities, and limitations.
Collaborates with Data Architects, SQL Administrators, BI administrators, and others to design appropriate BI solutions based on business and technical requirements.
Translates high level business requirements into detailed specifications and work plans.
Develops and executes work planning related to report development tasks including effort and completion date estimates.
Performs to schedule and completes all tasks in the agreed upon timelines.
Works independently on assigned tasks with minimal assistance.
Develops and maintains supporting documentation (i.e., business requirements documents, design documents, report inventory, etc.).
Leads interactions with customers to communicate status, resolve issues, and obtain sign-offs (i.e., design complete, testing complete, and/or ready for promotion).
Performs efficient and complete hand-offs to Developers.
Reports work status and issues to the Manager of the Analytics Reporting team in a timely manner.
Manages competing stakeholder priorities to ensure the highest value is being delivered to customers.
Quality Assurance, Communication, and Release Management (20%)
Writes, revises, and verifies test procedures to measure report quality.
Executes and manages functional and regression tests on reporting solutions.
Works with the team to determine and implement agreed upon testing principles and practices.
Leads report releases, as required.
What you’ll bring to the table: (minimum requirements)
Bachelor's degree in Information Systems, Computer Science, or other related field or equivalent combination of education/experience.
3+ years experience must include the following:
3+ years’ experience performing progressively more complex and responsible Business Analysis and Project Management tasks, preferably within the Epic HB, PB, and ADT domains.
3+ years’ experience working through the complete report development lifecycle.
Complete and demonstrable understanding of BI reporting best practices.
Knowledge and experience with practices to fully understand business needs and successfully translate business needs into appropriate documentation for systems implementation.
Demonstrated excellence in client interaction, analytical skills, written, and verbal communication skills
Demonstrated ability to work independently and as part of a team in a cooperative manner.
Demonstrated ability to develop creative solutions for academic, instructional, business and research needs.
In-depth knowledge of testing methodologies, QA practices, strong diagnostic and problem-solving skills.
Demonstrated experience in writing requirements and test specifications.
Strong customer focus and management of client expectations; ability to establish and maintain a high level of user trust and confidence in the group.
Previous healthcare industry experience.
Excellent oral, written and interpersonal communication skills, technical documentation skills, user liaison skills, and personal interaction abilities with the ability to convey a positive, professional image in person, on the telephone, and in written correspondence.
Ideally, you’ll also have: (desired skills and experience)
Knowledge of project management concepts.
3+ years current/recent experience with BI tools, preferably BusinessObjects or Tableau.
3+ years experience working through the complete report development lifecycle.
1+ years experience with Epic reporting including an Epic Data Model certification.
Knowledge of health concepts.
Strong understanding of data warehousing concepts.
Experience with formal project management methods desirable.
Demonstrated analytical ability to effectively perform all phases of projects.
What are some of the other tidbits that you might want to know?
Information Technology deadline-driven environment.
Interacts with a variety of individuals within UW Medicine and ITS specifically.
Must lead projects without direct supervisory authority.
Program operates within the confines of standard IT methodology: Design Review, IT Project Management, Change Control, Risk Assessment, and Code Management.
Must work within the constraints of multiple technical environments.
The Analytics group services all UW Medicine organizations: Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest. Must learn many organizational structures and cultures and foster collaboration.
Available to work off-hours and weekends as needed.
The majority of work is performed in an office environment during normal business hours.
Ability to communicate clearly in English, both verbally and in writing.
This advertised job posting may not include the complete official job description for the role.
Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.
Who are we and what do we do? UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
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