The D365 Finance/Payroll Analyst is responsible for supporting the Campus Management customer base with product-related issues for our CampusNexus Finance, HR, and Payroll product which is built on Microsoft Dynamics Finance application. The role involves working closely with other analysts and departments in order to provide effective and high-quality technical support services. The Client Services department consists of various specialized teams with a wide range of functions and responsibilities depending upon the software application. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of customer success.
The D365 Finance/Payroll Analyst is responsible for providing application support for CMC software as well as Microsoft Dynamics expertise, including:
Account ownership and customer-centric mindset for all designated/assigned customers
Follows established guidelines, department SOP, and industry best practices to resolve customer issues
Provides problem resolution for end-users, including research on various data and reporting issues, and collaborates to gain input on potential solutions
Provides training and best practices, and keeps users well informed on the proper use of Microsoft Dynamics Finance and CampusNexus Finance, HR, and Payroll
Maintains extensive knowledge of current versions of the company’s proprietary applications such as CampusNexus Finance HR and Payroll, CampusNexus Student, etc.
Recommends functional configurations and proposes business solutions where appropriate
Evaluates upcoming releases and recommends installation of beneficial upgrades
Effectively and professionally communicates updates to the customer by providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system
Builds and maintains knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution
Escalates issues to management as appropriate
Follows established guidelines and industry best practices to resolve customer issues
Assists with the creation of Client Services documentation, including Knowledge Base articles
Builds and maintains knowledge of the configurations, integrations, and business flows to assist with issue investigation and resolution
Serves as a coach and mentor to designated Client Services team members
Achieves and exceeds established department and company KPIs and goals
2+ years of experience in financial consulting or a business analyst role relating to the Microsoft Dynamics 365 application
2+ years of customer service experience preferred
2+ years of Higher Education industry experience preferred
Module experience preference in order:
Payroll (or Payroll Management system experience)
Cash and Bank
Bachelor's degree or equivalent work experience (Accounting, Finance, or MIS related field)
Successful completion of current Microsoft certification exams (MB-300/MB-310)
Must demonstrate an understanding of basic accounting fundamentals (i.e. balancing ledger cards, releasing to ledgers, payment plans, account reconciliations) to help users reconcile reports and identify discrepancies in reporting practices
Solid analytical and troubleshooting skills
Solid understanding of data structures and the ability to identify recurring patterns
Ability to work with moderate supervision on escalated issues and can prioritize, investigate and resolve them with minimal guidance from others
Experience working with customers and maintaining good customer relationships
Ability to quickly establish rapport, gain and maintain credibility with diverse audiences
Must have solid verbal and written communication skills and can communicate at all levels of the company
Communicate complex technical issues to both technical and non-technical users in a professional and understandable manner
Proficient in Microsoft Office Suite
Experience with MS SQL preferred
Experience with MS SSRS and Power BI preferred
Telecommuting is allowed.
About Campus Management Corporation
Campus Management is a leading provider of cloud-based SIS, CRM and ERP solutions and services that transform higher education institutions. Today, more than 1,100 institutions in over 30 countries partner with Campus Management to transform academic delivery, student success, and operational efficiency.
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