The Clinical Operations and Business Analytics (COBA) team at Dana-Farber is seeking a Senior Clinical Operations Analyst to spearhead high-impact analytics initiatives to inform strategic decision makers across the Institute. The Senior Analyst will be tasked with empowering stakeholders and addressing various clinical, operational and business inquiries through the generation of powerful tools and analytics. The Senior Analyst will have the opportunity to collaborate with a variety of stakeholders, with a particular focus on supporting our nursing groups.
The Clinical Operations and Business Analytics (COBA) team is a subdivision of the DFCI Informatics and Analytics department led by the Chief Health Information Officer. Given access to an extraordinary range of healthcare data (including medical and pharmacy claims, enrollment, EMR, scheduling, billing, referral and laboratory results), the COBA team is relied upon to drive the transformation of data into valuable and actionable insights. The team supports areas such as quality, operations and most importantly, patient care.
The Senior Clinical Operations Analyst will work with a variety of tools (e.g. SQL, Excel, Tableau, etc.) to dive into the data, build interactive tools, and own the sources of truth necessary to meet the needs of institute.
This role is currently 100% remote and will switch back to office environment when COVID-19 ramps down.
Own various analytics projects from creation to completion using COBA Operating model; provide quantitative and qualitative analytic support to various operational departments including medical oncology, scheduling, nursing, network operations, and more.
Collaborate with COBA team members and Dana-Farber stakeholders to prioritize and generate interactive dashboards that serve as sources of truth relating to business & patient care metrics; allow users to drill down to the data that matters most to them
Serve as the primary steward of stakeholder needs, translating high-level business, clinical, and operational questions into specific requirements that can be answered using DFCI's data assets.
Prepare and present summaries of data for executive stakeholders looking to address DFCI's most pressing and impactful needs.
Provide conceptual and technical support to end users, both through group trainings as well as one-on-one support.
Maintain open communication with COBA Leads to address project barriers and escalate situations which may hinder achievement of deadlines and or/ accomplishments of responsibilities.
Build and foster an institute-wide analytic community of practice by training and bringing together analysts, stewards, and analytics consumers.
Communicate and effectively manage relationships amongst a variety of stakeholders from different professional backgrounds.
Perform other similar and related duties as required or directed.
Bachelor's degree in relevant domain required. Master's degree preferred.
3+ years of related work experience in a data analytics role within the healthcare industry required.
Fluency in SQL syntax and comfort manipulating and executing SQL queries required.
Experience designing, editing, and sharing business intelligence using Tableau required.
A strong desire to explore, investigate, and uncover patterns in data while maintaining focus on pragmatic solutions.
Ability to function independently in a fast-paced environment while managing multiple priorities.
Superior interpersonal and communication skills and a history of effectively working and communicating with all levels of internal and external technical and non-technical staff.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Fluency in SQL syntax and comfort manipulating and executing SQL queries required
Expert in business intelligence tools, specifically Tableau required.
Advanced proficiency in Tableau Desktop to perform dashboard design, development, and production, and to develop process documentation to enable users to self-serve reporting, analytics, and visualization
Can quickly and effectively diagnose and respond to support requests regarding data integrity, functionality, or other issues in existing and developing dashboards
Proficient with Microsoft Office suite software (Excel, Word, PowerPoint, Outlook, Visio)
Comfortable learning new software tools.
Must be able to remain open-minded about data exploration, vet work independently, and ensure accuracy of all analytic products before delivering end-results.
Ability to elicit and document business requirements from stakeholders, and to utilize requirements to design and develop analytics solutions.
Willingness to invest in understanding diverse stakeholder cultures, motivations and practices to enable consensus-based solutions.
Exceptional service orientation, problem solving, and collaboration skills.
Proven ability to document business requirements and to design, execute, and report on data validation methods.
Solid oral and written communication skills.
Must be able to function independently and manage multiple priorities.
Must be flexible in coordinating complex activities that are often subject to rapid or extensive changes and be able to prioritize urgent requests.
Ability to effectively lead meetings and trainings, both formal and informal, with departmental and clinical end users.
Ability to motivate and inspire others in a team-oriented, collaborative environment.
Ability to effectively manage client and partner expectations.
Strong sense of balance and ethics, ability to consistently represent the interests and mission of the DFCI and act on behalf of its current and future patients.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law. #LI-CP1
Internal Number: 2020-17465
About Dana-Farber Cancer Institute
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.