Under the leadership of the Director of Enterprise Applications, the Sr. Business Process Analyst will provide support to the University in their use of the Salesforce platform. They will drive adoption of Salesforce throughout the University by demonstrating a strong user focus, continuously delivering business solutions while maintaining stability and security of existing functionality. They will work closely with cross-functional units in the implementation of all current and future Salesforce projects. Work with departmental technical colleagues to understand, analyze, and improve upon integrated business systems and applications. The Sr. Business Process Analyst possesses a solid, demonstrable knowledge of standard university business processes, applications, business intelligence, ETL (Extract, Transform and Load) and documentation.
Arcadia University is a top-ranked private University in greater Philadelphia and a national leader in international education. U.S. News & World Report ranks Arcadia nationally among the top universities in study abroad as well as among the top regional universities in the north. The Princeton Review has named Arcadia among the Best in the Northeast for five consecutive years, while the University’s Physical Therapy and Physician Assistant programs are nationally ranked in their respective categories by U.S. News & World Report. Arcadia University promises a distinctively global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. Visit www.arcadia.edu.
Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to hiring manager. Due to the volume of applications received, communication will generally be limited to those candidates that are selected for additional consideration.
Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.
At Arcadia University, our JEDI principles of Justice, Equity, Diversity, and Inclusion are the foundation of our highly-regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates of diverse backgrounds and abilities. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on successful completion of a background check. Employment may not begin until the University accepts the results of the background check.
Required Knowledge, Skills and Abilities:
Ability to build and maintain Salesforce custom objects, formula fields, workflows, custom views, dashboards, and reports.
Excellent communication and training skills including ability to explain technical concepts to non-technical users
Proficient in documenting business processes and use cases
Proficient in administering, modifying, documenting and upgrading applications
Recognizing the need for, and implementing, re-engineered business processes
Ability to troubleshoot and fix problems with limited assistance
Ability to work independently with limited direction from supervisor
A Bachelor's degree and 2 years of experience, or equivalent combination of education and experience.
2 - 3 years of experience as a Salesforce Administrator
Salesforce.com Admin (ADM201 and ADM211) certified
Additional Salary Information: Full-time staff benefits include medical insurance by Independence Blue Cross, dental insurance, University-paid life insurance, short and long term disability insurance (after one year of full-time employment), voluntary participation in the 403(b) retirement plan with an immediately available, generous matching contribution, tuition benefits for the employee and their eligible dependents. Staff are eligible for paid holidays.
Vacation time is accrued per pay. Sick and personal days are prorated during the first fiscal year of employment based on the start date.
Internal Number: 04
About Arcadia University
The College of Global Studies at Arcadia University (based in Philadelphia, PA), one of the largest campus-based international study programs in the United States, serves about 3,000 students each year from nearly 250 colleges and universities around the country. Named the nation’s #1 university for undergraduate student participation in study abroad by the Institute of International Education’s Open Doors Report for seven years in a row (2010-2016), Arcadia has more than 130 programs in 12 countries around the world.
Arcadia University is a top-ranked private university in Greater Philadelphia and promises a distinctly global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. A national leader in study abroad and international education, Arcadia has been named #1 in undergraduate study abroad participation by the Institute of International Education’s Open Doors Report for the past seven years. Approximately 3,900 students attend Arcadia, and the University’s 2,500 undergraduate students choose from more than 65 fields of study.