Research Application Administrator - Information Technology Services 15811
The Department of Enterprise Applications in Information Technology Services at West Virginia University invites applications for a Research Application Administrator. This position will provide application administration for the WVU+kc research administration software and other infrastructure related applications and tools used throughout ITS. The employee will be part of the development process within the operations group. The duties will include implementation and testing of the software, providing advanced level support, and coming up with innovative solutions for improving and automating processes. On occasion the employee will serve as a backup IT support for the Chestnut Ridge Research Building (CRRB).
In order to be successful in this position, the ideal candidate will:
Provide application administration for the WVU+kc system. System is comprised of an on-prem version and cloud version with integrations between them. On-prem version running on Apache Tomcat 7 and residing on Redhat Enterprise Linux 7.
This position will be responsible for ensuring the server platform is stable and reliable. They will be the first in line to respond to any incidents or problems within the systems.
As a member of the Ops team they will be asked to provide final testing before moving code to production as well as performing implementation during off hours.
Provide advanced level customer support working with our support specialist to identify potential issues and provide workarounds/ solutions to end users.
Work with BA's and Developers to establish a clear understanding of how the system should function and be able to identify and communicate any issues in the system prior to its release.
Ability to use/update current automation tools that will help us to identify/ solve issues more quickly in the future.
Administration of our infrastructure tools. These include the Atlassian suite of applications as well as our various repositories. The employee will assist other ITS users in setting up projects, assisting with any issues, and providing solutions to help groups communicate and increase overall productivity. They will also need to maintain current working order of the build/ deployment tools used for any research applications.
JIRA - Issue tracking system
Confluence - Collaborative Documentation Wiki
Bamboo - CI/CD pipeline used for builds/deploys
Bitbucket Server - UI for managing GIT repositories
Artifactory - Maven Repository solution
Basic understanding/ knowledge of AWS tools: S3, Lambda, ECS, and CodeDeploy
Assist in implementing and administering applications crucial to the overall infrastructure of various ITS systems. Research, design, and assist in the development of large and small information technology projects critical to the mission of administrative and academic areas of the university. Ensure that development standards are followed, processes are documented, and sensitive data remains secure.
Independently and/or as part of a team, plan, coordinate, conduct and implement a wide variety of systems analysis activities necessary to research, design, code, test, document and implement custom code applications in accordance with functional specifications for new, or maintenance of existing, automated processes; collaborate with other developers in logic design, implementation and program efficiency; assist functional teams as needed in application design.
Anticipate impact of development within applications supporting the overall integrated administrative systems. Utilize considerable analytical skills to identify problem situations, evaluate, research, and develop new methodologies to complete processes, as needed, and develop optimum solutions to problems and errors which may occur in complex customized code.
Assists with planning and developing the methodology for completing assignments, resolve all conflicts, which arise, and coordinate with other developers as needed. Keep the project lead informed of problems arising within a system and the steps and progress taken to correct.
Perform analysis of assigned research projects which address the following: maintainability and enhancement requirements of current automated applications; feasibility and impact of new technologies or automated functions for use in administrative and academic systems.
Follow processes, procedures and associated documentation in compliance with Information Systems development and security standards, federal and university privacy, confidentiality, and security guidelines relative to securing personal information (generated, stored and/or transmitted electronically) maintained in supported systems.
Prepare technical documentation, including interpretation of business rules, flow charts, logic diagrams, and code, according to Information Systems documentation standards.
Keep up to date with new technology by utilizing internet sources, manuals, training, networking with peers, and any other means available.
Provide general IT support for the CRRB building/ shared research facilities on occasion when the primary support is out on leave. Typical incident response involves troubleshooting any software/ hardware issues experienced by users and logging/ following up on any tickets for these individuals. Perform any other duties as assigned by the CRRB primary support contact.
Perform other duties as directed
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or equivalent combination of training, work experience, and certifications may be accepted .
A minimum of Two (2) years of experience with the following:
Experience with one or more Unix Operating systems (RHEL/CentOS preferred)
Experience administering Java applications on Apache Tomcat
A minimum of One (1) year of expereience with the following:
Experience administering Atlassian JIRA or similar bug tracking software, creating workflows to match existing business processes.
Experience using and administering version control systems; GIT, Subversion, or similar.
Strong system development life cycle (SDLC) skills: planning and feasibility, system analysis, system design, implementation, integration and testing, deployment, and maintenance of highly complex (business intelligence/ information systems) or (database driven web applications).
Experience in delivering and supporting applications with stringent security requirements to the internet.
Experience with Oracle 12c and above, using SQL to query data
IT customer service experience/ troubleshooting of incidents
IT troubleshooting of computer hardware service and replacement
Strong interpersonal skills with ability to interact at all organizational levels and with technical staff, managers within the department, and end-users.
Strong communication skills in English, both oral and written.
Ability to prepare technical documentation and justify approach used, resolve complex issues, explain and/or train staff on technical features of an application or process, and the ability to express technical information to non-technical users as well as gather information from them relating to system development to meet their business rules.
Ability to work and communicate in challenging situations.
Knowledge/ training with system development methodology.
Strong analytical skills to be able to research, analyze, detect, and technically correct errors within in-house developed processes.
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at https://talentandculture.wvu.edu/
West Virginia University is proud to be an Equal Opportunity employer, and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Nov 9, 2020
Posting Classification: Non-Classified
Exemption Status: Exempt
Benefits Eligible: Yes
Internal Number: 215163
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.