Under general supervision, coordinates multiple projects from a small to large scale. Manages status reporting, stability of assigned project-oriented work efforts, customer expectations for contracted time, cost, and requirements definitions. Provides a single point of contact for project assignments. Assembles project plans and teamwork assignments. Directs and monitors work efforts on a daily basis, identifying resource needs, facilitating quality reviews, and escalating functional, quality, or timeline issues appropriately. Coordinates communication with all areas of the enterprise that impacts the scope, schedule, budget, issues, risks, and resources of the work effort being managed.
Works in conjunction with other QI team members and other department representatives on submissions of: monthly, quarterly, semi-annual and annual regulatory and contractual required reports. Escalates any functional, quality or timeline issues. Conducts discovery and provides subject matter expertise in areas including project scope definition, risk identification, project methodology, project timeline, resource allocation, facilitation, and other areas based on established project management techniques. Creates project plans for new initiatives and socializes plans with key stakeholders. Directs and completes projects, across multiple areas of DHMP while serving as a liaison to all departments/entities and business units. Makes presentations to key stakeholders on project updates, project cycle, and expected results. Ensures projects are completed on time and in scope. Facilitates seamless hand-off of project to area of ownership. This position will ensure that QI is working and operating in accordance with the most up to date applicable laws and regulations pertaining to state and federal regulatory requirements, including but not limited to regulations and guidance set by the Department of Health and Human Services (HHS) through the Centers for Medicare and Medicaid Services (CMS), the Office of Inspector General (OIG), and the Office of Civil Rights (OCR), State of Colorado through the Department of Health Care Policy and Financing (HCPF), Colorado Department of Insurance (DOI).
* Manages multiple projects from small to large sized scope.* Builds and manages all project deliverables; directs, monitors, and validates project team member performance; drives project work efforts to ensure adherence to project scope, schedule, and budget; identifies risk and develops appropriate response strategies; identifies and manages issues to include appropriate escalations.* Educates sponsors, stakeholders, project team members, and affected users/staff on the project management process and any relevant policies and procedures; proactively promotes gathering of feedback and recommendations from all customers.* Develops and executes appropriate communication strategies with all key project stakeholders to ensure project success; ensures all project communications are organized, accurate, comprehensive, created for the target audience, and timely.* Develops and maintains relationships with stakeholders to maintain active engagement and support, thereby ensuring all project tasks are addressed in a timely manner and handled with mutual respect, trust, and excellence.* Monitors and communicates significant changes to project initiatives to ensure adherence to project scope, schedule and budget commitments while meeting customer expectations.* Actively participates in and leads (when appropriate) formal and informal department, team, and organization functions.* Monitors key performance indicators throughout the department, identifying areas for greater effectiveness, efficiency, and overall improvement.* Collaborates proactively with other departments and serves as an advocate to the organizational initiatives.* Participates in the improvement projects by collaborating with team members to support department initiatives for growth.* Participates in team, department, and/or organizational Lean events.* Advocates and champions continuous improvement of project management processes; leverages and strives to expand knowledge of identified project management tools.* Other duties as assigned.
Identifies and manages issues to include appropriate escalations. Mines multiple data sources and prepares work plan cases for management review. Provides leadership and quickly addresses barriers among functional areas and organizations. Leverages both written and verbal communications as deemed necessary. Develops and executes performance improvement strategies and special projects. Leads and facilitates cross-functional workgroups to systemically analyze complex problems, draw relevant conclusions and successfully implement appropriate solutions. Lead and organize groups and individuals toward desired change or identified outcome. Documents all identified issues, working status and final resolutions. Co-chairs bi-monthly Quality Management Committee overseeing agenda and follow-up action creation, gathering content from key stakeholders, facilitating meeting presentations and producing meeting minutes. Onboarding QI department new hires by facilitating and leading training sessions to develop department understanding and competencies. Supports the creation and delivery of presentations to Denver Health leadership, staff, and Board of Directors meetings as deemed necessary. Collaborates proactively with other departments and serves as an advocate to the organizational initiatives. Participates in QI projects by collaborating with team members to support department initiatives for growth. Participates in team, department, and/or organizational LEAN events and visual management board activities. Advocates and champions continuous improvement of the QI process; leverages and strives to expand knowledge of identified project management tools. Performs other duties as assigned.
QI Project Manager I
CAHPS project administration,
Regulatory audits project management for QI requirements
Projects to support NCQA Accreditation.
EPSDT compliance and performance improvement
Quality Management Committee project and logistics management
Know Project areas and activities for QI Project Manager I (population health and interventions) include but are not limited to:
Population Health program development, implementation, and evaluation
Responsible for quality improvement initiatives that include study design, target population and intervention descriptions and development and program evaluation indicators, process and outcome measures
Develop focused QI interventions related to chronic conditions and on prevention. Interventions can be clinical or non-clinical depending on the focus of the QI study.
Ensure culturally appropriate interventions and evidence based practices.
Project management of reporting and regulatory submissions for population health and quality improvement initiatives and interventions
Knowledge, Skills and Abilities
* Demonstrate knowledgeable understanding of project management principles, processes, methodologies and tools.
* Knowledge of risk and change management techniques.
* Ability to assist in the performance management process for project members.* Ability to manage several small to large projects simultaneously.Computers and Technology* Proficiency in the following software programs required: Microsoft Outlook, PowerPoint, Excel, Word; Adobe Acrobat.
* Proficiency in Microsoft Project Professional preferred.
*Understands and champions the scope and objectives of each assigned project effort, as well as the role and function of each team member.
*Solid history of superior personal achievement in school and work.
*Strong analytical skills and ability to stay flexible with changing priorities.
*Excellent interpersonal and communication skills.
*Ability to effectively perform under tight deadlines. Demonstrated ability to work independently as well in collaboration with other internal and external team members to ensure timelines and deliverables are met.
Experience using Business Intelligence tools (e.g., Tableau, Power BI, etc.) preferred.
Experience using SharePoint.
Experience updating departmental content on Company website.
Bachelor's degree and two years project management/process improvement experience required OR;
Associate's degree and five years project management/process improvement experience required OR;
High school diploma/GED and eight years project management/process improvement experience required.
* Project Management Professional
Work Type Full time
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
Internal Number: 2583
About Denver Health
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.